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When you’re attending an AI-powered interview and Ivy AI stops responding or doesn’t respond to your answers, this can disrupt your experience. This usually happens due to microphone permissions, browser compatibility, or connectivity issues. This article helps you troubleshoot common technical issues that prevent AI interaction.

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🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
Microphone permissions are blocked1.Check your browser’s address bar for a microphone icon.
2.Click and select Allowto grant microphone access.
3.Refresh the page and resume your interview.
Browser is not compatibleUse Google Chrome (recommended) or Microsoft Edge. Avoid Safari, Firefox, or mobile browsers as they may not fully support AI interview features.
Microphone is muted or disconnectedCheck your system settings to ensure your microphone isn’t muted.
If using an external microphone, verify it’s properly connected and selected as the default input device.
Your response was too long or off topicKeep your answers focused and within the suggested time limit.
Ivy AI may pause if responses exceed processing capacity or don’t align with the question.
Poor internet connectionTest your connection speed.
You need at least 2 Mbps for stable AI interaction.
Move closer to your router or switch to a wired connection if possible.
Background noise is interferingMove to a quiet location.
Background noise or multiple voices can prevent Ivy AI from processing your responses correctly.
Browser cache is causing conflictsClear your browser cache and cookies, then restart your browser.
Navigate back to your interview link to continue.
Pop-up blockers are enabledDisable pop-up blockers for the Talview domain.
Some AI interview features require pop-ups to function properly.
Multiple browser tabs are openClose unnecessary tabs and applications. Having too many tabs open can slow down your browser and affect AI processing.
Additional Tips:
  • Speak clearly and at a moderate pace to help Ivy AI process your responses
  • Wait a few seconds after Ivy AI asks a question before responding
  • Avoid interrupting Ivy AI while it’s speaking or processing
  • Check if your antivirus or firewall is blocking the interview platform
  • Try restarting your computer if issues persist after trying other solutions