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If Ivy AI (AI Interviewer) isn’t responding to your answers during your interview, the issue is usually related to microphone permissions, device settings, or conflicting applications. Follow this guide to resolve microphone related issues and ensure Ivy can hear you clearly.

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🔎 Troubleshooting Common Issues

What Might Be WrongHow to Fix It
Browser permissions for microphone are blocked or deniedClick the lock icon in your browser’s address bar and set microphone access to “Allow” or “Always allow on this site.”
When prompted during the interview, select “Allow” for microphone access.
Microphone is not detected, muted, or has low volumeCheck that your microphone is connected, unmuted, and set to an appropriate volume level in your system settings.
Adjust the input volume to ensure your voice can be detected.
Wrong microphone device is selectedIn settings during the environment check, select the correct microphone from the dropdown menu.
Verify in your system settings that the right device is set as the default input.
Other applications are using your microphoneFully close apps like Zoom, Microsoft Teams, Skype, OBS, or other video conferencing and recording tools.
Restart your browser after closing these applications.
Operating system privacy settings are blocking microphone accessOn Windows:
Go to Settings > Privacy > Microphone > Allow access for apps and browser.
On Mac:
Go to System Settings > Privacy & Security > Microphone > Allow access for Chrome or Safari.
Browser is outdated or unsupportedUse the latest version of Google Chrome or Microsoft Edge for optimal compatibility with Talview Assessment and Ivy AI.
Update your browser if using an older version.
Hardware access is disabled at system levelEnsure Camera access and Microphone access toggles are turned ON in your system settings (Windows Settings or Mac System Settings).

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🗣️How to Prompt Ivy to Speak or Respond

If you’ve verified your microphone is working but Ivy still isn’t responding, try these steps to prompt interaction: ✔️Speak clearly and wait for Ivy to process your response After you finish answering, pause for 2-3 seconds to allow Ivy to process your answer before expecting a follow-up question. ✔️Answer the question completely before pausing Ivy is designed to detect when you’ve finished speaking and will ask follow-up questions based on your response. Ensure you provide a complete answer rather than short phrases, as this helps Ivy understand your response and generate appropriate follow-ups. ✔️Speak at a normal conversational pace Ivy AI is built to simulate human-like interactions and real-time conversations. Speak naturally at a moderate pace, not too fast or too slow, to help Ivy accurately capture and interpret your responses. ✔️Avoid long silences during your answers If you pause for too long while speaking, Ivy may interpret this as the end of your response and move on to the next question. Keep your answers flowing without extended pauses to maintain conversation continuity. ✔️If Ivy doesn’t respond after your answer, repeat your response If Ivy doesn’t acknowledge your answer or ask a follow-up question after a reasonable wait (5-10 seconds), try repeating your response clearly and slightly louder to ensure its captured.
Additional Tips:
  • Complete the system readiness check and environment check before starting your interview to verify all hardware is working properly
  • Speak loudly and continuously while testing your microphone during the setup process
  • Position your microphone appropriately (6-8 inches from your mouth) to capture your audio clearly throughout the test
  • Use a wired headset instead of Bluetooth devices to avoid connectivity delays or audio quality issues
  • Ensure all devices you plan to use are plugged in, switched on, and fully charged before logging in to Talview
  • Ensure no physical mute button on your headset, keyboard, or device is activated
  • Check and securely reconnect your microphone cable if using an external device. Avoid using damaged wires
  • Test your microphone before the interview begins