🔎 Troubleshooting Common Issues
| What might be wrong | How to fix it |
|---|---|
| Camera permissions not granted | Click the camera icon in your browser’s address bar Select “Allow” for both camera and microphone access Refresh the page and try recording again |
| Browser doesn’t support video recording | Use the latest version of Chrome, Firefox, or Edge Avoid using Internet Explorer or outdated browser versions Update your current browser to the latest version Clear your browser cache and cookies, then reload the assessment |
| Camera already in use by another application | Close all other applications using your camera (Zoom, Skype, Teams, etc.)Check your system tray for background apps that might be using the camera Restart your browser after closing other applications If on Windows, open Task Manager and end any camera-related processes |
| Camera hardware malfunction | Try using a different camera if available |
| Insufficient storage or memory | Free up at least 2GB of storage space on your device Close unnecessary browser tabs and applications Clear your browser’s cache and temporary files Restart your browser to free up memory |
| Network connectivity interrupting recording | Test your internet speed (minimum 2 Mbps upload speed recommended) Connect to a more stable network or use a wired connection Move closer to your Wi-Fi router Try recording during off-peak hours for better connectivity |
Additional Tips:
- Test your camera before starting the assessment by clicking the camera test option
- Record a practice response to ensure everything works before answering actual questions
- Ensure good lighting so the camera can properly capture your video
- Keep your face clearly visible and centered in the frame during recording
- If you’re using a laptop, connect it to a power source to prevent performance issues
- Disable browser extensions that might interfere with camera access (ad blockers, privacy tools)
- Try using incognito or private browsing mode to rule out extension conflicts