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If you’re attempting to record video responses for your Asychronous assessment but the recording isn’t working, this article will help you identify and resolve the issue. This article helps you diagnose why your video isn’t recording during asynchronous assessment.

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🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
Camera permissions not grantedClick the camera icon in your browser’s address bar
Select “Allow” for both camera and microphone access
Refresh the page and try recording again
Browser doesn’t support video recordingUse the latest version of Chrome, Firefox, or Edge
Avoid using Internet Explorer or outdated browser versions
Update your current browser to the latest version
Clear your browser cache and cookies, then reload the assessment
Camera already in use by another applicationClose all other applications using your camera (Zoom, Skype, Teams, etc.)
Check your system tray for background apps that might be using the camera
Restart your browser after closing other applications
If on Windows, open Task Manager and end any camera-related processes
Camera hardware malfunctionTry using a different camera if available
Insufficient storage or memoryFree up at least 2GB of storage space on your device
Close unnecessary browser tabs and applications
Clear your browser’s cache and temporary files
Restart your browser to free up memory
Network connectivity interrupting recordingTest your internet speed (minimum 2 Mbps upload speed recommended)
Connect to a more stable network or use a wired connection
Move closer to your Wi-Fi router
Try recording during off-peak hours for better connectivity
Additional Tips:
  • Test your camera before starting the assessment by clicking the camera test option
  • Record a practice response to ensure everything works before answering actual questions
  • Ensure good lighting so the camera can properly capture your video
  • Keep your face clearly visible and centered in the frame during recording
  • If you’re using a laptop, connect it to a power source to prevent performance issues
  • Disable browser extensions that might interfere with camera access (ad blockers, privacy tools)
  • Try using incognito or private browsing mode to rule out extension conflicts