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Attendees receive an email from Talview containing a test link and a unique verification code to access their assessment. After clicking the link and entering the code, they proceed to complete the onboarding steps before starting their test. This article helps attendees resolve issues when their verification code is invalid or not accepted during the login process.

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🔎Troubleshooting Common Issues

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Additional Tips:

  • Check your spam or junk folder if you haven’t received the verification code email, as automated messages sometimes get filtered.
  • Avoid refreshing the login page multiple times after entering the code, as this may trigger security blocks.
  • If you’re using a mobile device, switch to a desktop or laptop browser if the issue persists, as some mobile browsers may not handle the verification properly.
  • Make sure you’re accessing the link from the same device where you opened the email, especially if your organization has device-specific security policies.
  • Contact your test administrator immediately if none of these solutions work, and provide them with the exact error message you’re seeing.