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When inviting evaluators to a Live interview and you are notified with an an error message.
This typically occurs when the invitee’s email domain isn’t approved in the organization’s tenant settings. Follow this guide to identify the cause and fix the issue quickly.

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✅ Common Troubleshooting Steps

What Might Be Wrong?What You Can Do
The invitee’s email domain is not whitelisted for your tenant.Identify the domain and request your admin to add it to your organization’s whitelist.
The tenant configuration allows invites only from specific domains.Check with your tenant admin if the domain restrictions are intentional.
The corporate firewall or proxy blocks Talview service domains (e.g., *.talview.com, *.proview.io).Ask your IT team to whitelist critical service domains to prevent connection errors.
Tip: Before inviting external users, confirm whether your organization restricts invitations to specific email domains. This helps avoid repeated whitelisting errors.

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Additional Troubleshooting Steps

  1. Identify the domain from the invitee’s email address.
    • Example: for user@example.com, the domain is example.com.
  2. Share the domain with your organization’s IT or Talview tenant admin team.
  3. Once approved, the domain will be added to your tenant’s allow list for future invitations.
  4. If the user was recently added to your organization, allow a few minutes for the system to sync before retrying the invite.
  5. After confirmation, retry sending the invite from the interview screen.
    • The user should now be invited successfully without errors.