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Introduction

The Talview Candidate Platform helps candidates participate in various evaluation formats - from objective tests and coding challenges to video interviews and AI-led assessments - in a secure, fair, and user-friendly environment. This FAQ is designed to guide you through the complete assessment experience, including how to prepare, what to expect during your test or interview, and how your data is handled. It also covers important topics like technical readiness, proctoring permissions, privacy and security, and where to get help if you face any issues during your assessment.

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1. Before You Begin

Q1. What technical requirements should I check before starting my assessment? Before starting, make sure your setup meets the following requirements:
  • Device: Laptop or desktop (recommended); mobile access only if the assessment supports it.
  • Browser: Latest version of Google Chrome (preferred), Microsoft Edge, or Firefox.
  • Internet: Minimum 2 Mbps stable connectivity.
  • Hardware: Functioning camera, microphone, and speakers/headphones.
  • Permissions: Allow access to your camera, microphone, and screen (if requested).
  • Environment: Quiet, well-lit space with minimal background noise.
💡 Tip: You can run a System Test from your test invite email to ensure your device meets these requirements. Q2. What Are the Different Types of Assessments Talview Supports? The different forms of the assessments you can take on Talview include:
  • Asynchronous/Automated Video Assessments
  • Multiple Choice Video Assessments
  • Essay Video Assessments
  • Code Video Assessments
  • Live Interviews
Q3. What Are the Pre-Assessment Steps on Talview? Before attending your interview, there are a few important points to keep in mind:
  1. Test your equipment: Ensure that your microphone and camera are working properly. It’s crucial to have functioning audio and video for a smooth interview experience.
  2. Check your internet connectivity and speed: Make sure you have a stable internet connection with a minimum speed of 256 Kbps for attending Automated/Asynchronous Video Interviews, Multiple-Choice Video Assessments, Essay Video Assessments, or Code Video Assessments. For Live Interviews, a minimum speed of 1 Mbps is required.
  3. Prepare your surroundings: Find a clean and quiet space where you can sit comfortably during the interview. Creating a professional environment will help you make a positive impression.
  4. Review the assessment invitation: Take the time to thoroughly read the assessment invitation email. Additionally, it’s highly recommended to participate in any practice assessments provided beforehand. Completing the assessment in advance can help you avoid any last-minute technical issues.
Remember, during the interview, try to maintain eye contact by looking into the camera. This will help you establish a stronger connection with the interviewer. Q4. Is There a Practice Assessment Option Available on Talview? Absolutely! Talview offers a practice video assessment for all proctored video assessments. Upon receiving the invitation email, you can access the practice assessment page using the provided link. This page includes sample questions to familiarize yourself with the assessment process. However, please note that practice assessments are not available for Live Interviews. Q5. System Requirements and Tips for a Smooth Talview Experience To ensure a seamless experience while attending assessments or interviews on Talview, please follow these steps:
  1. Internet Connection: Make sure you have an active internet connection with a minimum speed of 256 Kbps for video assessments and 1 Mbps for Live Interviews.
  2. Device Check: Before starting the assessment, check the functionality of your equipment. If you’re using a smartphone, ensure that the front camera is working properly. For laptop or desktop users, verify that the webcam, microphone, and speakers/headphones are in good working condition.
  3. Audio Quality: If attending the assessment on a laptop or desktop, it is recommended to use a high-quality external microphone. However, the built-in microphone on your laptop can also be used. If using a mobile phone, avoid using the phone’s built-in microphone.
  4. Mobile Application: The Talview mobile application supports Automated/Asynchronous Video Interviews and Multiple-Choice Video Assessments. If you receive a “Not Supported” message or are instructed to write an essay, code test, VEPT, or Versant assessment, please use a laptop or desktop computer.
  5. Supported Browsers: Talview is compatible with the latest versions of Google Chrome, Mozilla Firefox, and Microsoft Edge. Ensure you are using one of these browsers for the best performance.
  6. Practice and Preparation: Take advantage of the practice assessment and watch the candidate process flow videos provided by Talview. These resources will familiarize you with the assessment format and ensure you are well-prepared.
By following these guidelines, you can optimize your Talview experience and minimize the chances of encountering technical issues during your assessment or interview.

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2. Assessment Experience

Q1. Received an Email/SMS for an Assessment on Talview? Not Sure What to Expect? If you have received an email from <[email protected]> or an SMS pertaining to online assessments or a Live Interview, it signifies the initiation of the interview process for the position you have applied for with the company. It is essential to engage in this process to proceed further in the hiring procedure. Talview serves as an advanced online platform for conducting video-proctored online assessments and live interviews. Renowned employers, educational institutions, training agencies, and more rely on Talview to carry out assessments and interviews for talent acquisition, learning exams, certifications, and other related purposes. Q2. What happens if I accidentally close the test window? If you close the browser or tab during your assessment:
  • Your progress is auto saved up to the last completed question or section.
  • You can reopen the test link and continue as long as the allotted time remains.
  • For time-bound or single-attempt tests (like Objective, Coding or Ivy interviews), contact your recruiter or test administrator if the session closes unexpectedly.
Q3. Will the timer stop if I get disconnected or lose internet? No. The timer continues to run even if you lose connectivity. You can resume from where you left off after reconnecting, provided your test time hasn’t expired. Make sure you use a stable, uninterrupted internet connection for the duration of the test.
Q4. Can I take breaks during the test or interview? Most assessments are designed to be taken in one sitting. If you need a short break, complete your current section first. The timer will continue running even while you’re away. For longer written or coding assessments, check your instructions — some recruiters may allow section-wise breaks. Q5. What are the different types of assessments I may encounter on Talview?
  1. Objective Assessments (MCQ/MCA): Multiple-choice or multiple-answer questions with a time limit per question or overall section. Responses auto-save as you progress.
  2. Asynchronous (Async) Interviews: You’ll record video or audio answers to pre-set questions. Each question has a time limit and allows retries (as defined by the recruiter).
  3. Ivy AI Interviews: Conducted by Ivy, Talview’s virtual interviewer, who interacts using voice. Your responses are analyzed for communication skills.
  4. Long-Form / Written Assessments: Require detailed written responses, essays, or case studies. You can type directly in the editor or upload files in supported formats.
  5. Code Solo (Coding Assessments): Real-time coding tasks using supported programming languages. The in-built compiler auto-saves progress. You can run test cases before submission.
Q6. What file formats are supported for uploads (case studies or long answers)? Supported formats include:
  • Documents: PDF, DOC, DOCX, PPT
  • Spreadsheets: XLS, XLSX
  • Images: JPG, PNG
  • Text files: TXT Maximum upload size: 10 MB per file. Always check the on-screen instructions for accepted file types.
Q7. What should I do if my file upload fails? If your upload doesn’t complete:
  • Check your internet connection.
  • Ensure the file meets the format and size limits.
  • Rename the file (avoid special characters). If the issue continues, refresh the page and try again. If the problem persists, contact Talview Support using the Help option in your test window.
Q8. How does the AI interviewer (Ivy) work? Ivy, Talview’s AI-powered interviewer, conducts interactive interviews using voice.
  • Ivy records your responses and evaluates key communication traits like fluency, tone, and relevance.
  • It ensures fairness by asking identical questions to all candidates.
  • Your recordings and insights are securely shared only with authorized recruiters and evaluators.
Q9. How do I know if my assessment or interview submission was successful? You’ll see a confirmation message once your responses are submitted. For asynchronous or written tests, you may also receive an email confirmation. If you’re unsure, reopen your test link - if it shows “Completed”, your submission was successful. Q10. Can I retake my assessment if something goes wrong? Retakes are not automatic. If you face technical issues (power loss, browser crash, etc.), contact your recruiter or test administrator immediately. They can review your logs and reassign the test if permitted. Q11. What devices and browsers are supported for Talview assessments? You can take assessments on:
  • Desktop/Laptop: Chrome (recommended), Edge, or Firefox (latest versions)
  • Mobile (if allowed): Chrome or Safari Ensure your device has a working camera, microphone, and stable internet before beginning.
Q12. What Should I Do If I Face a Technical Issue During an Assessment or Interview on Talview? If you encounter any technical issues during an assessment or interview on Talview, we provide multiple channels to assist you: Level 1: Detailed FAQs - You can find comprehensive answers to common technical queries on our platform. Level 2: Talview’s Technical Superbot (Chatbot) - Our intelligent chatbot is designed to address specific technical concerns and provide instant support. Level 3: Ticketing Support - If you require personalized assistance, you can raise a support ticket through our ticketing system. Our dedicated support team will promptly address your concerns. Level 4: Phone Support - For urgent technical issues, you can reach out to us directly through our phone support line. For more information and access to our candidate technical support resources, please visit our Candidate Technical Support Page. We are committed to ensuring a seamless experience for all users on Talview.

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3. Proctoring & Permissions

Q1. Is my video or audio being recorded during the assessment? Yes, if the assessment is proctored or involves an AI/Async interview, your camera, microphone, and/or screen may be recorded for integrity verification. Recording starts only after you grant permission. This helps recruiters validate identity and prevent unfair practices. Q2. Why am I being asked to allow camera, microphone, or screen access? These permissions are used only for:
  • Identity verification and test monitoring
  • Proctoring (to ensure fairness and compliance) Talview never accesses personal data or files outside the test environment.
Q2. What happens if I deny camera or microphone access?
  • For Objective or Written assessments: You may proceed if proctoring isn’t mandatory.
  • For Async or Ivy interviews: Camera/microphone access is required to continue.
  • For Proctored tests: Denying access will block the test start. If you have privacy or hardware concerns, contact your recruiter for alternate arrangements.

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4. Data Sharing, Privacy & Security

Q1. What information is shared with the recruiter or employer? Recruiters and evaluators can view:
  • Your assessment responses, scores, and recordings
  • AI evaluation reports (if configured)
  • Proctoring footage (video/audio/screen)
  • Your personally identifiable information (PII) — name, email, candidate ID, and test logs
This data is shared solely for hiring and evaluation within your organization’s workflow. Q2. How is my data protected on Talview? Talview adheres to global data privacy standards such as GDPR, SOC 2, and ISO 27001. Your data is:
  • Encrypted at rest and in transit
  • Accessible only to authorized users
  • Automatically deleted after the retention period defined by your organization Talview does not sell, share, or reuse candidate data for any purpose outside recruitment.
Q3. Are accommodations available for candidates with disabilities or special needs? Yes. Talview and participating organizations support reasonable accommodations. If you require extra time, assistive technology, or a specific setup, inform your recruiter in advance. They can configure your assessment with the appropriate support or alternative arrangements. Q4. Can I request deletion of my data before the retention period ends? Yes. You can raise a data deletion request through your recruiter or email [email protected]. Your request will be processed in accordance with your organization’s data policy and legal requirements.

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5. Troubleshooting & Support

Q1. My test isn’t loading, or I can’t start it - what should I do? Try these steps:
  1. Refresh the page or relaunch your browser.
  2. Check your camera/microphone permissions.
  3. Confirm your internet stability.
  4. Use Chrome or Edge on desktop/laptop. If it still doesn’t load, contact Talview Support via the Help option on your test page.
Q2. I was disconnected during a live or Ivy AI interview. Can I rejoin? Yes, if the session is still active. Reopen your interview link to rejoin. If the session has ended, contact your recruiter to reschedule or continue from a new slot. Q3. What Can I Expect After the Assessment or Interview? How Will I Be Notified of the Next Steps? After completing the assessment or interview, the recruiter from the employer will be responsible for communicating the status and next steps to you. The recruiter will provide you with the necessary updates and information. Please note that Talview does not have access to your assessment or interview results. Therefore, we kindly request that you refrain from contacting the Talview team regarding the assessment or interview results.