Pre-Assessment
Q: How do I access my assessment? A: You’ll receive an email with a unique link. Click the launch link to open your assessment in your browser.Q: Can I use my phone for an assessment? A: No. Phones and tablets can’t be used as the primary device, only as the secondary camera. It’s best to use a laptop or desktop for the best experience.
Q: What browsers or devices can I use? A: Assessments work best on the latest versions of Chrome, Firefox, or Edge. Safari is supported for Mac users.
Q: Can I take the assessment from any location? A: Yes, but choose a quiet, well-lit space where you won’t be interrupted. Some assessments may require a private room for proctoring.
During the Assessment
Q: Can I pause or restart my assessment? A: No, once started, most assessments must be completed in one sitting. If your test allows breaks, instructions will appear on your screen. When you return from a break, your assessment resumes, and break time doesn’t count against your exam time.Q: What should I do if I accidentally close the window? A: Reopen the original assessment link and log back in. You can continue the assessment if your exam allows it. If you can’t rejoin, contact support or your recruiter immediately.
Q: My video or audio isn’t working. What should I do? A: Follow the steps below:
- Check that your browser has permission to use your camera and microphone.
- Close other apps using your camera (Zoom, Teams, Meet).
- Refresh and rejoin.
Q: Can I switch devices mid-assessment? A: If you face technical issues during onboarding, you can switch to another supported device and restart the process. After onboarding, continue on the same device, as switching may require re-verification.
Q: What happens if I lose internet connection? A: Reconnect and reopen the original assessment link. You can resume the assessment if your exam allows it. Prolonged disconnection may be flagged. If you’re unable to continue, contact support with your test link and time.
Post-Assessment
Q: How do I know my assessment was submitted successfully? A: You’ll see a submission confirmation message once the test is completed. If you don’t, reach out to support.Q: Can I retake an assessment if I faced technical issues? A: Retakes are allowed only if approved by your recruiter or test administrator. Contact them directly for guidance.
Q: When will I receive my results? A: Results are shared by your recruiter or exam coordinator. Timelines vary depending on the organization’s evaluation process.
Q: Will I get a copy of my assessment responses? A: No, responses are stored securely and only accessible to authorized recruiters or coordinators.