✅Common causes and fixes
| What might be wrong | What you can do |
|---|---|
| Camera not properly connected | Ensure your external camera is securely plugged into your computer and powered on. |
| Conflicting applications using the camera | Close apps like Skype, Zoom, or messaging apps. Check background processes via Task Manager (Windows) or Activity Monitor (Mac). |
| Browser permissions not set to allow camera access | Update camera permissions in your browser. Click Device Compatibility* to enable camera permissions. |
| Browser page not updated after setting permissions | Perform a hard reload: Ctrl + Shift + R or Shift + F5 (Windows); Command + Shift + R (Mac). |
| Outdated camera drivers | Update your camera drivers to the latest version. |
| Browser issues | Restart your browser. |
| Camera hardware malfunction | Test your camera in another application to ensure it is functioning properly. |
| System permissions not set to allow camera access to browser | Update camera permissions in your |