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✅ Common Causes and Fixes

What Might Be WrongWhat You Can Do
File format issueEnsure that the ID file you are trying to upload is in .pdf, .jpeg, .png formats only
File size too largeThe uploaded file should not exceed 3 MB
Details are not clearMake sure all necessary information on your ID is visible: ID number, your photo, validity, full name.
Old unclear photoTry using the most latest valid photo ID that you may have.
Blurry or dark IDEnsure that your ID is clear and well-lit
Cropped sections in IDEnsure all the 4 corners or edges of the ID are in the image
Masked informationMake sure no information is covered
Alternatively, if you have a physical copy of your ID available, you can complete the ID verification by capturing the ID through your camera by following the instructions on screen.