Troubleshooting Steps
Implementing these tips can improve the quality of your ID verification submissions.| Steps to Exit and Retry Correctly | How to do? |
|---|---|
| 1. Assess Your Internet Connection | Use speed tests to check connectivity. |
| 2. Verify ID File Requirements | Supported formats jpg, .png, .pdf; check file size. |
| 3. Improve Image Quality | Use good lighting to improve the quality of the image. Ensure that the image is clear and fully captured. |
| 4. Check ID Validity | Check whether the ID uploaded is valid and accepted. |
| Upload ID with the latest image. | |
| 5. Clear Cache and Cookies | Go to browser settings and clear cache and cookies. |
| 6. Restart the Upload Process | This resets any potential session issues. Refresh the page to restart and upload again. |
| 7. Seek Technical Support | Provide details of the issue for faster assistance |