✅ Common Causes and Fixes
| What Might Be Wrong | What You Can Do |
|---|---|
| Low system memory or slow boot | Restart your device and try opening TSB again after 1–2 minutes. |
| TSB is not installed properly | Uninstall TSB, then download the latest version and reinstall it. |
| Black screen caused by antivirus | Open your antivirus and allow TSB/Talview Secure Browser in the list of trusted apps. Here’s how. |
| System graphics driver needs update | Update your Windows/macOS to the latest version and restart. |
| Display scaling or resolution issues | Right-click on desktop → Display Settings → Set scale to 100% and resolution to Recommended. |
| Multiple screens or display drivers | Disconnect external monitors and use only your main screen for the test. |
📚 Additional Troubleshooting
Still seeing a blank screen? Try these:- Make sure your system meets the TSB Requirements
- Fully restart your computer before retrying
- If the screen is still blank after loading, wait 1–2 minutes and don’t press any keys
🌐 Final Check: Try a Fresh Launch
Before retrying:- Fully close TSB
- Disconnect all external displays or devices
- Right-click the TSB icon → Run as Administrator (on Windows)