When creating or managing discount vouchers in the Talview Console, you may occasionally encounter errors or issues that prevent successful voucher generation or saving. This guide outlines the most common causes, diagnostic checks, and recommended solutions to help you resolve voucher creation errors efficiently.Documentation Index
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Common Troubleshooting Steps
| What might be wrong? | What to do? |
|---|---|
| Missing Mandatory Fields | One or more required fields (e.g., Type, Discount, SKU, or Voucher Code) are left blank. |
| Invalid Voucher Code Format | The entered voucher code requires a minimum of 5 character and a maximum of 25 character limit |
| Duplicate Voucher Code | The same standalone code has already been created or exists in the system. |
| Incorrect Quantity Input | For bulk voucher creation, the “Quantity” field may contain invalid or non-numeric entries. |
| Expired or Invalid Expiration Date | The expiration date is set in the past or in an incorrect format. |
| Session Timeout or Network Error | Unstable internet or long idle sessions may cause data submission to fail. |
| Unlinked SKU or Product | Voucher creation fails if an SKU (exam/product) is not selected. |
Vouchers cannot be edited or deleted once created. To make changes, generate a new voucher with the correct details.