> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to use the onboarding and monitoring lists to manage candidates

When you’re monitoring a live session, Talview gives you two side panes that show every candidate’s progress and who’s waiting on you. In this article, you will open the onboarding and monitoring lists, read what each column shows, and decide which candidates to attend to first.

#### Before You Begin

Make sure you have:

* Joined a Live Proctored session from **Bookings**.

#### Step-by-Step Guide

[Using onboarding and monitoring list to manage candidates](https://demo.arcade.software/D7FT8aAPJhEUZW0qR8eQ?embed\&embed_mobile=tab\&embed_desktop=inline\&show_copy_link=true)

**1. Open the lists**

* **Onboarding list:** click the icon at the top of the left strip to open the **Onboard** pane. It shows candidates who are still completing onboarding.
* **Monitoring list:** click the icon at the bottom of the left strip. It shows candidates who are taking the exam.
* Each list opens as a pane beside the grid, and the candidate tiles resize to make room.

**2. Read the onboarding list**

| Column | What it shows |
| :- | :- |
| **Wait Time** | How long the candidate has been waiting for you |
| **Candidate** | The candidate’s photo from their face capture, and their candidate ID |
| **Step** | The onboarding step the candidate is currently on |

* Hover over a step icon to see the step’s name. The steps are **Consent**, **Registration Form**, **Instructions**, **ID Verification**, **Environment Check**, **Secondary Camera Setup**, and **Onboarding Complete**.
* The step updates in real time as the candidate moves through onboarding.

**3. Read the monitoring list**

| Column | What it shows |
| :- | :- |
| **Wait Time** | How long the candidate has been waiting for you |
| **Candidate** | The candidate’s photo from their face capture, and their candidate ID |
| **Progress** | How far the candidate has got through their exam |

**4. Spot who needs your attention**

A **hand icon** next to a candidate means they’re waiting for you:

| List | The hand icon appears when |
| :- | :- |
| Onboarding list | The candidate has submitted or resubmitted a **Photo ID** or **360 Scan** that’s waiting for your approval, or has sent a chat message you haven’t replied to |
| Monitoring list | The candidate has sent a chat message you haven’t replied to |

The hand icon disappears once you’ve dealt with the pending action.

**5. Check the wait time**

* The wait time starts counting when the candidate needs something from you, such as when they send a chat message or submit an onboarding check.
* If a candidate resubmits an onboarding check, their wait time starts again from the resubmission.
* The wait time changes color the longer the candidate waits:

| Color | Wait time |
| :- | :- |
| **Grey** | Less than 2 minutes |
| **Orange** | 2 to 5 minutes |
| **Red** | 5 minutes or more |

**6. Respond to a candidate**

* Click a candidate’s ID in either list to open your 1:1 chat with them in **Candidate Chat**.
* While a candidate is onboarding, the number next to the hand icon on their tile in the grid matches their position in the onboarding list, so you can find them in both places.

**7. Resize or minimize a list**

* Drag the edge of a pane to make it wider or narrower. As it gets narrower, some columns are hidden.
* Click the minimize icon in the pane’s header to collapse it. Reopen it from the left strip whenever you need it.

> [!TIP]
>
> **Additional Tips**
>
> * Work through candidates with a red wait time first, as they’ve been waiting the longest.


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