> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to send a corrective action to a candidate for a flagged incident

When the system flags a violation during a session, you may want to ask the candidate to correct it in your own words rather than send a formal warning. Talview lets you reply to the candidate directly from the flagged event in the chat pane. In this article, you will use **Ask** to write and send a custom message prompting the candidate to take corrective action.

#### Before You Begin

Make sure you have:

* Joined a Live Proctored session from **Bookings**.
* Opened **Candidate Chat** from the right strip of the monitoring dashboard.

#### Step-by-Step Guide

[Send a corrective action to a candidate for a flagged incident](https://demo.arcade.software/1MshRPker1K8h7SUCkBu?embed\&embed_mobile=tab\&embed_desktop=inline\&show_copy_link=true)

**1. Find the flagged event card**

* When a violation is flagged, a flagged event appears in the chat pane. The global chat shows flagged events for all candidates, and a candidate’s 1:1 chat shows only their own.
* The event shows the candidate’s external ID, when the event happened, the event title, and how many times it occurred.

**2. Click Ask**

* On the flagged event card, click **Ask**.
* A reply composer opens in the chat input area. It’s already tagged to the candidate and linked to the flagged event.

**3. Write your message**

* Type your message in the reply composer, telling the candidate what you’ve noticed and what they need to do to correct it.

**4. Send the message**

* Send the message. It’s sent to the candidate on your behalf.

**5. Follow the conversation**

* Your message and the candidate’s reply appear as separate entries in the chat.
* Each one shows the event it relates to, including the candidate’s ID, the event title, the number of times it was detected, and a thumbnail, so you can tell which flagged event the conversation is about.

**6. Close the composer, if you decide not to send**

* If you change your mind, close the reply composer without sending.
* The flagged event card returns to its default state, with **Ask** and **Warn** available again.

> [!TIP]
>
> **Additional Tips**
>
> * Use **Ask** when you want the candidate to fix something in your own words, such as moving an object out of view. If the violation needs a formal warning, use **Warn** instead.
> * Be specific about what the candidate needs to do, so they can correct it quickly and get back to their exam.


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