> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is the candidate’s resume missing or not visible?

When a candidate’s resume is missing or not visible in **Talview Workflow Tools**, it delays screening and interview processes.

This article lists common causes and fixes to help recruiters, hiring managers, and admins to get access to the candidate’s missing resume.

***

## 🔎 Troubleshooting Common Issues

### Scenario 1: Candidate Applies Using the Resume

| **What might be wrong**                                                          | **How to fix it**                                                                                                                                                                              |
| :------------------------------------------------------------------------------- | :--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Candidate submitted unsupported file type (e.g., image, RTF, password-protected) | Instruct candidate to resubmit in**PDF**  (text-based)                                                                                                                                         |
| File size exceeds platform limits                                                | Request candidate to compress or reformat resume under allowed size\_(\_ **typically 2–5MB**, although keeping resume files **under 1MB** is considered best practice to avoid upload issues.) |
| Resume upload incomplete, or error missed by candidate                           | Guide candidate to monitor for confirmation message after upload                                                                                                                               |
| Candidate skipped resume upload step                                             | Prompt candidate to complete missing step via email                                                                                                                                            |
| Resume corrupted during upload                                                   | Ask for a fresh upload, ensuring file integrity                                                                                                                                                |

***

### Scenario 2: Resume File Comes in via ATS

| **What might be wrong**                                        | **How to fix it**                                   |
| :------------------------------------------------------------- | :-------------------------------------------------- |
| ATS integration with Workflow Tools is broken or misconfigured | Recruiters need to reach out to the admin.          |
| Unsupported resume file imported                               | Recruiters need to reach out to the Admin / Support |
| Old versions or duplicates of resume linked to the candidate   | Remove redundant docs and retain latest resume copy |

***

### Scenario 3: Recruiter Uploads the Resume

| **What might be wrong**                                                          | **How to fix it**                                                     |
| :------------------------------------------------------------------------------- | :-------------------------------------------------------------------- |
| Recruiter uploads unsupported file or by mistake chooses wrong candidate profile | Confirm correct file format and verify assigning to correct candidate |
| Duplicate resumes uploaded for same candidate                                    | Delete older or redundant versions, keep only the latest              |
| Resume upload not completed (incomplete process, no confirmation message)        | Double-check for completion confirmation and re-upload if necessary   |

***

<Tip>
  ### **Additional Tips:**

  * Use supported formats like **PDF** to ensure compatibility.
  * Upload resumes over a stable internet connection to prevent transfer interruptions.
  * Keep file sizes within platform limits (usually **under 3 MB**) by compressing if needed.
  * Always wait for confirmation of a successful upload and preview the resume if possible.
</Tip>