> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is the candidate’s profile not loading?

Candidate profile pages in **Talview Workflow Tools** may fail to load for many reasons — from simple browser issues to permission, network or backend service problems.

Use the table below to quickly diagnose common causes and apply targeted fixes.

***

## 🔎 Troubleshooting Common Issues

| **What might be wrong**                                                                                                                                                                                             | **How to fix it**                                                                                                                                                                                                                                                                                                                                                                                                                                               |
| :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | :-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Temporary network or connectivity issue (slow or intermittent internet)                                                                                                                                             | Reload the page; if that fails, switch networks, run a quick network speed test, and retry. <br />If on VPN/proxy, try without it.                                                                                                                                                                                                                                                                                                                              |
| **Browser-related issues** including outdated browser versions, corrupted stored data (cache, cookies, local storage), or interference from extensions and blocking software that prevent proper page functionality | **Try browser troubleshooting:** <br />1. Use a hard refresh (`Ctrl/Cmd+Shift+R`) or clear Talview site cookies and cached data<br />2. Ensure you're using a supported browser (Chrome or Edge latest versions) and disable browser extensions (especially ad-blockers and privacy extensions). <br />3. Alternatively, open an incognito/private window to test with a clean browser environment that automatically disables extensions and uses fresh cache. |
| Browser compatibility or outdated browser                                                                                                                                                                           | Confirm Talview-supported browsers and versions. <br />Update the browser or try a supported browser (Chrome/Edge latest) and retry.                                                                                                                                                                                                                                                                                                                            |
| Browser extensions, ad-blockers, script blockers interfering with page scripts                                                                                                                                      | Disable extensions (especially ad-blockers, privacy extensions) or try in an incognito window with extensions off.                                                                                                                                                                                                                                                                                                                                              |
| Authentication or SSO token expired (user logged out or session timed out)                                                                                                                                          | Log out and log back in. If using SSO, re-authenticate via the identity provider. Confirm session length policies with your admin.                                                                                                                                                                                                                                                                                                                              |
| Insufficient user permissions or role-based access preventing profile visibility                                                                                                                                    | Check user role/permissions in the admin console. <br />Ask an admin to confirm you have permission to view that candidate and the specific workflow/tool.                                                                                                                                                                                                                                                                                                      |
| Large attachments or media on the candidate profile causing slow load or timeouts                                                                                                                                   | Ask the hiring team to temporarily remove or minimize large attachments or try loading the profile with attachments disabled. Increase timeout only if platform admin can.                                                                                                                                                                                                                                                                                      |
| Security/firewall rules or corporate proxy blocking requests to Talview services                                                                                                                                    | Work with IT to allowlist Talview endpoints and ensure SSL inspection is not breaking tokens. Test outside corporate network (e.g., mobile hotspot) to confirm.                                                                                                                                                                                                                                                                                                 |
| Local device resource limits (memory/CPU) causing page to hang on heavy profile content                                                                                                                             | Close other tabs/apps, restart the browser                                                                                                                                                                                                                                                                                                                                                                                                                      |

<Check>
  **Summary of immediate actions:**

  1. Try Incognito and a different browser (Chrome recommended).
  2. Clear cache/cookies for Talview and disables extensions.
  3. Try a different network (to rule out firewall/proxy).
  4. If issue persists for multiple users, capture `HAR + console logs` and escalate with candidate IDs and timestamps.
</Check>