> ## Documentation Index > Fetch the complete documentation index at: https://docs.talview.com/llms.txt > Use this file to discover all available pages before exploring further. # Recruiter FAQs - Intelligent Scheduling ### **1. Scheduling & Confirmation** **Q1. How do I schedule an interview with a candidate?** From the workflow dashboard, select **“Schedule”** and follow the interview setup steps - choose the **candidate**, **interviewer(s)**, and **preferred time slots**. Once confirmed, invitations are automatically sent to all parties. **Q2. How do I invite a new candidate or an existing candidate?** * For **new candidates**, use **the download and upload template** route during scheduling to create a new record and proceed. * For **existing candidates**, choose the candidate from the list inside a workflow and click on **“Schedule”** to get started. **Q3. Can candidates self-schedule their interviews?** Yes. If you schedule without choosing a specific slot, candidates receive a **self-scheduling link** via email. They can pick a time from available interviewer slots. **Q4. What should I do if a candidate doesn’t receive the self-scheduling link?** Check if the candidate’s email address is correct and ensure the invite wasn’t filtered into spam. You can resend the link from the **notification inbox** module by choosing **“Forward”** option. **Q5. How do I know if my candidate has confirmed the interview?** Check the **RSVP status** on the interview details page. Once confirmed, the status changes to **Accepted**. Pending, declined, and **Tentative** responses are also logged along with any proposed time changes. **Q6. What do the different candidate and interviewer RSVP statuses mean?** * **Invited**: Participant is yet to RSVP to the interview. * **Accepted (Yes):** Participant has confirmed the interview. * **Declined (No):** Participant has rejected the invite. * **Tentative:** Participant is unsure or has proposed a new time. **Q7. Does Intelligent Scheduling check interviewer calendar availability automatically?** Yes. Use **“Check Availability”** before scheduling to view the interviewer’s calendar and avoid conflicts. **Q8. Where can I view all upcoming interviews for my requisition?** All upcoming interviews are visible in the **Interview step** inside each workflow. Filters allow searches by **candidate, interviewer, date, or status**. *** ### **2. Rescheduling & Cancellations** **Q9. How can I reschedule an interview?** Open the interview, select **Reschedule**, and choose a new slot. Updated invites are automatically sent to participants. **Q10. Can I cancel or reschedule interviews in bulk?** Yes. From the interview dashboard, select multiple interviews and choose **Cancel** or **Reschedule**. Notifications are sent to all affected participants. **Q11. What happens if the interviewer or candidate declines?** If the **candidate** declines, the interview is canceled. If the **interviewer** declines, recruiters can reassign a new slot or select another interviewer. **Q12. What happens if the interviewer doesn’t join?** If the interviewer fails to join within 5 minutes of the start time, the system flags it as a **potential no-show** and alerts the recruiter. **Q13. Candidate marked as “No Response” despite confirming - what does that mean?** This can happen due to a **calendar sync delay** or if the candidate confirmed via a link that expired. **Q14. Interviewer RSVP not updating on the dashboard - what should I do?** If an interviewer responds but the dashboard doesn’t reflect it, ensure their **calendar integration** is active and synced. A manual refresh of the page may also update the status. *** ### **3. Reminders & Notifications** **Q15. How many reminders are sent before an interview?** By default, two reminders are sent: one **30 hours before** and another **1 hour before** the scheduled time. **Q16. Can I customize reminder timings?** No. Reminder intervals are system-defined for consistency. **Q17. Do recruiters need to send reminders manually?** No. Reminders are automatically sent to both candidates and interviewers. **Q18. Reminder not sent or received - what should I check?** * Verify that the interview status is **Scheduled** (reminders don’t trigger for “Canceled” or “Draft”). * Ensure reminder emails haven’t been filtered into spam. * Ensure reminder emails is configured for the org. **Q19. Candidate joined but interviewer didn’t receive a join notification - why?** This can occur if the notification is enabled for the org. *** ### **4. Live Interviews, Recordings & Evaluations** **Q20. Can recruiters track live interview status from the dashboard?** Yes. The **Recruiter Dashboard** shows live interview status indicators: * **In Progress:** One of the participants have joined. * **Scheduled**: None of the participant has joined. * **Completed:** Interview has ended. **Q21. How do I view interview recordings?** After completion, recordings are accessible from the **Interview Details** page under **Recording**. Only users with permission (Recruiter, Hiring Manager) can access them. **Q27. Recording not available after the session - why?** Recordings can take up to **30 minutes** to process. If still unavailable after that, check if **recording was enabled** for the interview by the candidate or interviewer. **Q28. How can I access candidate evaluations after the interview** Go to the **Candidate Profile → Evaluations Tab** to view submitted evaluator feedback and scores. **Q29. Evaluations not showing under the candidate profile - what should I check?** Ensure evaluators have submitted their evaluations and that the interview session was properly closed. Refresh the page if missing. **Q30. Can I add recruiter notes to interview records?** Yes. From the **Interview Details** page, use the **“Add Evaluation”** option to log recruiter observations. Notes are visible to internal users within the workflow. *** ### **5. Reports & Tracking** **Q31. How do I track confirmations, reschedules, and no-shows?** Use the **Interview Dashboard**, which displays: * RSVP Status (Accepted / Declined / Tentative / No Response) * Reschedule Count * Attendance Logs (Attended / No-Show) * Live Status (Scheduled / Ongoing / Completed)