> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is there an error when scheduling an interview for a candidate?

When using **Talview’s Workflow Tools**, recruiters often schedule interviews as part of the hiring workflow. Occasionally, you may encounter an error while scheduling an interview for a candidate. These errors can prevent interview creation and delay the hiring process.

This article helps diagnose common scheduling errors and provides steps to resolve them quickly.

## 🔎 Troubleshooting Common Issues

| **What might be wrong**                                                                                                                              | **How to fix it**                                                                                                                                                 |
| :--------------------------------------------------------------------------------------------------------------------------------------------------- | :---------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Missing mandatory fields**: Interview workflow and step, date/time, interviewer, or candidate details may be incomplete.                           | Ensure all required fields (workflow, step, interviewer, duration, date & time) are selected before clicking **Schedule**.                                        |
| **Invalid candidate details**: The candidate may not have a valid email address or phone number saved.                                               | Double-check candidate profile information. Update missing or invalid contact details before rescheduling.                                                        |
| **Platform outage or connectivity issues**: Rare system downtimes or weak internet may block scheduling actions.                                     | Verify your internet connection. <br />If multiple recruiters face the same issue, check Talview’s status page or contact support.                                |
| **Scheduling file issues**: The uploaded CSV/Excel file may be corrupted, missing mandatory fields, incorrectly formatted, or exceed the size limit. | Re-download the official scheduling template, fill in all required fields correctly, and re-upload. Ensure the file is within the allowed size and format limits. |

<Tip>
  ### **Additional Tips**

  * Always review candidate and interviewer availability before scheduling.
  * Use the **bulk scheduling template** for managing large sets of interviews to minimize manual errors.
  * Validate **CSV/Excel files** with a test upload before scheduling at scale.
  * For urgent interviews, manually notify the interviewer and candidate until the issue is resolved.
</Tip>