> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is the Candidate marked as “Invited” despite them confirming?

Sometimes, candidates may appear as **“Invited”** even though they claimed to have confirmed their participation. This can happen due to communication gaps, system settings, or candidate-side issues.

Below are common causes, ways to fix them, and additional tips to ensure the candidate journey runs smoothly.

***

## 🔎 Troubleshooting Common Issues

| **What might be wrong**                                                                                                      | **How to fix it**                                                                                                                                                                                                                |
| :--------------------------------------------------------------------------------------------------------------------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Candidate accessed the system on mobile, and the confirmation did not register due to browser or device compatibility issues | Ask candidates to retry confirmation using a desktop browser. <br />Ensure the platform runs on the latest version.                                                                                                              |
| Candidate confirmed, but data sync between candidate dashboard and recruiter dashboard failed                                | Manually refresh the workflow page or trigger a system sync from the admin settings.<br />If the issue persists, raise it with Talview Support.                                                                                  |
| Candidate only clicked RSVP in the ICS file but did not confirm in the platform (when platform confirmation is required)     | If your workflow requires platform confirmation, instruct the candidate to log in and confirm. <br />**Note:** If only ICS RSVP is needed, clicking the RSVP option in the ICS file is enough—no need for platform confirmation. |

<Tip>
  ### **Additional Tips**

  * Always guide candidates to confirm only via the **official candidate portal or link**, not through replies to automated emails.
  * Set **clear communication in reminder emails**—specify the exact action candidates must complete (clicking "Confirm," not just replying).
  * Build in a **buffer for confirmations** to account for late responses or technical issues.
  * If multiple candidates face the same issue, review **workflow rule automation** or raise a consolidated support ticket for resolution.
</Tip>