> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is a Candidate/Interviewer unable to see the correct time zone?

When candidates or interviewers are unable to see the correct time zone in **Talview’s Workflow Tools platform**, it can lead to confusion around scheduling, missed interviews, or incorrect availability selection. This diagnostic article will help you identify common causes and provide actionable steps to fix the issue effectively.

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## 🔎 Troubleshooting Common Issues

| **What Might Be Wrong**                                                                  | **How to Fix It**                                                                                                                          |
| :--------------------------------------------------------------------------------------- | :----------------------------------------------------------------------------------------------------------------------------------------- |
| The device time zone settings (laptop, desktop, or mobile) are misconfigured.            | Check and update the device’s time zone under system preferences or settings. <br />Ensure the clock syncs automatically with the network. |
| The browser’s time zone is cached incorrectly or outdated.                               | Clear browser cookies and cache, close all sessions, and re-login.<br />Alternatively, try accessing Talview on an incognito window.       |
| The candidate/interviewer has manually selected a different time zone during scheduling. | Verify the selected time zone in the Talview scheduling window and re-select the correct one if needed.                                    |
| Automatic daylight savings adjustment not reflected.                                     | Refresh the page and confirm whether daylight savings has been applied. <br />Adjust manually in device settings if required.              |
| Conflicting meeting invites between third-party calendar (Google/Outlook) and Talview.   | Cross-check if the invite sent via Talview matches the calendar’s time zone settings and update accordingly in the calendar preferences.   |

<Tip>
  ### **Additional Tips**

  * Always advise candidates/interviewers to double-check their device and browser settings before confirming time slots.
  * Encourage users to log in at least once from a browser in incognito/private mode to ensure no cached time zone is interfering.
  * If multiple stakeholders are scheduling across regions, consider enabling a standardized display format (e.g., always showing GMT/UTC alongside local time).
</Tip>