> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What should I do if the Candidate didn’t join the session?

If the interview screen shows as that the **candidate didn’t join your scheduled session**, it means the participant has not accessed the interview or assessment platform. This can cause delays or interruptions. Here’s how to troubleshoot and resolve the issue.

***

## 🔎Troubleshooting Common Issues

| What Might Be Wrong?                                                | What You Can Do                                                                                                                           |
| :------------------------------------------------------------------ | :---------------------------------------------------------------------------------------------------------------------------------------- |
| The candidate may have technical difficulties joining the session.  | Ask them to restart their device and try joining again. Confirm they are using the compatible browser.                                    |
| Candidate facing network connectivity problems                      | Confirm they have a stable internet connection. Suggest switching to another network if possible.                                         |
| The session started before the candidate was ready or logged in     | Wait a few minutes for the candidate to join. Communicate via phone or email to confirm their status.                                     |
| Incorrect or expired invite link or session credentials             | Verify and resend the correct invite link and credentials. Double-check the candidate’s email address.                                    |
| Scheduled time or time zone confusion                               | Confirm the session time and time zone with the candidate. Reschedule if needed.                                                          |
| Candidate’s device or browser security settings blocking access     | Ask them to disable firewall, VPN, or restrictive browser settings temporarily. Ensure permissions for webcam and microphone are granted. |
| Email ID used to send invite is incorrect                           | Double-check the invite was sent to the correct email ID and resend if needed.                                                            |
| Candidate has hardware issues like webcam or microphone malfunction | Suggest they test their hardware or try joining from a different device.                                                                  |

<Note>
  \*\*Note: \*\*

  * Allow a short waiting window for candidates to resolve last-minute issues.
  * Follow your organization’s guidelines for no-shows or rescheduling.
  * Always use recommended devices, browsers, and a strong internet connection.
</Note>

<Tip>
  ## Additional Tips

  * Confirm the candidate received the correct invite link and session details.
  * Ensure their system meets Talview’s technical requirements.
  * Ask them to clear browser cache and cookies.
  * Suggest disabling VPNs or proxy servers temporarily.
  * Ask them to restart their device before joining.
  * If the issue persists, reschedule in coordination with Talview support.
</Tip>