> ## Documentation Index > Fetch the complete documentation index at: https://docs.talview.com/llms.txt > Use this file to discover all available pages before exploring further. # Recruiter FAQs - Notification Inbox ### **1. Notification Tracking & Status** **Q1. What types of notifications are tracked in the Notification Inbox?** The Notification Inbox tracks **Email, SMS, and Call** notifications sent to the candidates and interviewers from the platform. **Q2. Can I filter notifications by status or type?** Yes. You can filter notifications by **channel (Email/SMS/Call)**, **status (Delivered, Read, Bounced, Pending)**, **candidate name**, and **date range** for precise tracking. **Q3. How can I view the history of a specific notification?** Click on a notification to open its **detailed view**, which shows the **entire message thread**, including previous sends, replies, and any delivery status changes. **Q4. How long are notification logs retained?** Notification logs are retained for **12 months** by default. However, the retention period may vary based on your **tenant’s data retention policy**. *** ### **2. Candidate & Interviewer Communication** **Q5. Can I reply to a notification directly from the Inbox?** Yes. Recruiters can reply to email notifications directly. Replies are logged against the candidate’s record. **Q6. Can I forward a notification to another user?** Yes. Use the **Forward** option to send the original message to another team member with context. **Q7. Can I mark a notification as unread after reading it?** Yes. Notifications can be toggled between **Read** and **Unread** for better tracking. *** ### **3. Email-Specific Questions** **Q8. Are attachments supported in emails?** Yes. However, the same cannot be viewed in the inbox view. **Q9. What do the different email statuses mean?** * **Sent:** The email was successfully sent from the platform. * **Delivered:** The email was accepted by the recipient’s mail server. * **Read:** The recipient opened the email. * **Bounced:** The email couldn’t be delivered (e.g., invalid address, full inbox, blocked domain). * **Failed:** The system couldn’t send the message due to a configuration or network error. * **Queued**: The email is currently in the queue and waiting to be sent from Talview. **Q10. Why is an email showing as “Bounced”?** Bounces occur due to invalid email addresses, full inboxes, or blocked domains. Verify and update the candidate’s email before retrying. **Q11. Can I see when a candidate opened my email?** Yes. Emails marked as **Read** indicate that the candidate opened the message. *** ### **4. SMS-Specific Questions** **Q12. How do I know if an SMS was delivered?** Each SMS notification displays a **Delivery Status -** such as *Delivered*, *Failed*, or Queued. A *Delivered* status confirms the message reached the candidate’s device. **Q13. What are SMS character limits?** A single SMS supports up to **160 characters**. Longer messages are automatically split into multiple parts but will appear as one continuous message to the recipient. **Q14. Why might an SMS fail to deliver?** SMS delivery can fail due to **invalid numbers**, **carrier restrictions**, or the candidate’s phone being **switched off or out of network range**. **Q15. Why does my SMS show as “Delivered” but the candidate hasn’t responded?** “Delivered” confirms that the SMS reached the candidate’s device, but a response depends on the candidate choosing to reply. **Q16. Can I see the candidate’s SMS reply in the Inbox?** Yes. SMS replies appear as part of the same conversation thread for that candidate, maintaining full communication context. *** ### **5. Call-Specific Questions** **Q17. What call types are supported?** The platform supports **Outbound Voice** calls initiated by the recruiter. **Q18. Why did a call fail to connect?** Calls may fail due to **unreachable numbers**, **network errors**, **candidate rejection**, or **IVR configuration issues**. **Q19. Are calls logged in the Notification Inbox?** Yes. All inbound and outbound calls made through the system are logged for tracking. **Q20. Can I listen to recorded calls?** Yes, recordings can be played when you expand the calls card. *** ### **6. Bulk Actions & Efficiency** **Q21. Can I mark multiple notifications as read/unread?** Yes. Select multiple notifications and apply the **Mark as Read/Unread** action in bulk. **Q22. Can I export notification logs for reporting?** Yes. Recruiters can export notifications with their statuses (Delivered, Read, Bounced, etc.) for auditing or sharing with stakeholders. *** ### **7. Troubleshooting & Best Practices** **Q23. Candidate didn’t receive a notification - what should I check first?** * Confirm the **candidate’s contact information** (email/phone number) is correct. * Check if the **notification was sent successfully** and its **status**. * Ensure the candidate’s **email domain or number** isn’t blocked or unsubscribed. **Q24. Why is an email marked as bounced but the address looks correct?** This can happen due to temporary issues like the recipient’s inbox being full or the domain server rejecting the email. Retry after a few hours or contact your IT admin. **Q25. What should I do if a notification keeps bouncing?** Verify the contact details and communication channel. If the issue persists after updating, escalate to your system administrator for further investigation. **Q26. Why don’t I see a candidate’s response in the Inbox?** Check if the candidate replied from the same channel and address (e.g., replying from a different email ID or phone number might not sync automatically). ***