> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is search not working in the Notification Inbox?

When recruiters encounter problems with the search function in the Talview Notification Inbox, it can disrupt candidate tracking and workflow efficiency. This article helps recruiters diagnose why search may not be working and provides actionable solutions for each issue.

## 🔎 Troubleshooting Common Issues

| **What might be wrong**                                     | **How to fix it**                                                              |
| :---------------------------------------------------------- | :----------------------------------------------------------------------------- |
| Search term spelling or case mismatch                       | Double-check search spelling, use correct capitalization, and partial keywords |
| Search index not refreshed after new data entry             | Refresh the inbox manually before searching                                    |
| Candidate notifications not loaded in inbox                 | Reload the page, or try accessing via different device/browser                 |
| Outdated browser or unsupported browser version             | Update browser to latest supported version (prefer Chrome, Edge, Firefox)      |
| Browser extensions (ad blockers, privacy tools) interfering | Disable browser extensions and refresh the inbox                               |
| Browser caching causing outdated results                    | Clear browser cache and cookies, then refresh and retry                        |

<Tip>
  ### **Additional Tips:**

  * Ensure you are not logged in simultaneously on multiple devices, as this may impact real-time inbox updates or filter performance.
  * Consult Talview’s Help Center for step-by-step guides or troubleshooting diagnostics to resolve advanced issues.
  * If multiple users experience the issue, escalate to IT or Talview support for service-level investigation
</Tip>