> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why are notification escalation messages not triggering?

Notification escalation messages are critical reminders that keep recruitment workflows on track by alerting recruiters about no-shows, pending actions, and time-sensitive tasks. When these automated reminders fail to trigger, it can lead to missed follow-ups, delayed hiring decisions, and poor candidate experience.

This article helps recruiters troubleshoot and resolve issues when notification escalation messages fail to trigger in **Talview's Notification Inbox.**

## 🔎 Troubleshooting Common Issues

| **What might be wrong**       | **How to fix it**                                                                                                                    |
| :---------------------------- | :----------------------------------------------------------------------------------------------------------------------------------- |
| Incorrect time zone settings  | Review the time zone configuration in Profile Settings to ensure escalation timings align with your operational hours.               |
| Email notifications blocked   | Check your email spam/junk folder and add Talview's notification domain to your safe senders list.                                   |
| Escalation conditions not met | Review the escalation rule conditions (e.g., "24 hours after no response") to ensure the triggering criteria have actually been met. |
| System cache issues           | Clear your browser cache and cookies, then log out and log back in to refresh notification settings.                                 |

<Tip>
  ### **Additional Tip**

  Test escalation rules using a dummy workflow to verify they're functioning before applying them to live recruitment processes.
</Tip>