> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Candidate did not receive an assessment invitation email

You’ve sent an assessment invite from the **Assessment Step** in Workflow Tools, but the candidate reports not receiving it. This article helps you verify common issues and ensure delivery.

## [**​**](https://docs.talview.com/hiring-teams/for-talent-acquisition/assessments/diagnostic/recruiter/candidate-did-not-receive-an-assessment-invitation-email#%E2%9C%85-common-causes-and-fixes)

## ✅ Common Causes and Fixes

| **What Might Be Wrong**                                          | **What You Can Do**                                                                                           |
| :--------------------------------------------------------------- | :------------------------------------------------------------------------------------------------------------ |
| Candidate’s email address was entered incorrectly                | Double-check the candidate’s email in the **Candidate Card → Profile** section. Correct and resend if needed. |
| Invitation email went to **spam or promotions** folder           | Ask the candidate to check **Spam**, **Promotions**, or **Updates** folders.                                  |
| Candidate unsubscribed from Talview emails earlier               | Contact Talview Support to check and **re-subscribe the candidate’s email** if previously unsubscribed.       |
| Email was blocked by company firewall (esp. in corporate emails) | Ask the candidate to whitelist `noreply@talview.com` or try with a **personal email** if possible.            |
| Assessment not yet triggered                                     | Ensure you’ve clicked **“Send Assessment”** in the assessment step after assigning the test.                  |
| Assessment status not updated                                    | Refresh the Workflow tab and check if the invite shows as **Sent** under the Assessment section.              |

## 🌐 Final Checks for Email Delivery

Before contacting support:

* Verify the **test is assigned** in the correct step
* Confirm **email domain is not blacklisted**
* Check if **duplicate invites** were sent recently (this may cause mail filters to block them)

<Tip>
  ### **Additional Troubleshooting**

  * **Check Activity Log** on the candidate’s card to confirm if the invite was triggered.
  * **Resend the invite** after reconfirming candidate details.
  * Avoid **bulk uploads with missing email fields** — these may silently skip invites.
</Tip>