> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How am I notified when the candidate’s face is not detected during a Live interview

During a **Live Interview**, the system continuously validates the candidate’s face visibility as part of the authentication process.

If the candidate’s face is not detected, the system updates the verification status in real time within the interview interface.

***

## Video Guide

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  <iframe src="https://demo.arcade.software/2ROuXsrYOktJtvmKPhcj?embed&embed_mobile=tab&embed_desktop=inline&show_copy_link=true" title="Candidate’s face is not detected during a Live interview" frameBorder="0" loading="lazy" webkitAllowFullScreen mozAllowFullScreen allowFullScreen allow="clipboard-write" style={{ position:"absolute",top:0,left:0,width:"100%",height:"100%",colorScheme:"light" }} />
</div>

### 1. Open the Candidate’s Profile

* During the Live Interview, click **Profile** (top-right corner of the screen).
* The candidate details panel will open on the right side of the interface.
* This panel contains **Details**, **Verification**, and **Environment Check** tabs.

### 2. Click on the Verification Tab

* Under Profile, select the **Verification** tab.
* This section displays authentication attempts recorded during the session.
* If the candidate’s face was not detected: The verification status will show a red **“Failed”** label in the top-right corner of the panel.

> This indicates authentication failure due to face detection issues.

### 3. Review the Failed Verification Entry

Within the **Verification** tab:

* You will see a timeline of captured images with timestamps.
* The specific entry corresponding to the failed attempt will be marked **Failed**.
* A thumbnail image is displayed for review
* You can click on the thumbnail to:
  * View the captured frame.
  * Understand why the detection failed (e.g., candidate moved out of frame, face not visible, obstruction, lightning issues).

***

## Recommended Action for Interviewers

If you see a **Failed** verification status:

1. Inform the candidate that their face is not clearly visible.
2. Ask them to adjust their seating position or camera angle.
3. Ensure proper lighting and full face visibility.
4. Proceed once visibility is restored.

If repeated failures occur, follow your organization’s escalation guidelines.

***

<Info>
  ### What Does “Failed” Mean?

  A **Failed** status in the Verification tab typically means:

  * The candidate moved out of the camera frame
  * The face was partially visible
  * Lighting prevented proper detection
  * The camera view was obstructed

  The system logs the failed authentication attempt automatically.
</Info>