> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is the interview recording not available for a completed interview?

Discovering that a recording is missing for a completed interview can make it difficult to assess the candidate's performance thoroughly. This is usually caused by the recording not being captured during the session, a processing delay, or a configuration issue on Talview. \
In this article, you will find the most common causes and fixes to understand why the recording isn't available and what you can do about it.

***

### 🔎 Troubleshooting Common Issues

| **What Might Be Wrong**                                                         | **How to Fix It**                                                                                                                                                                                                                                                                  |
| :------------------------------------------------------------------------------ | :--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| The interview was conducted in person and wasn't recorded                       | Recordings are only available for **online interviews**. <br />In-person interviews aren't recorded. <br />Check the interview type with the recruiter to confirm whether a recording was expected.                                                                                |
| The recording is still being processed                                          | Recordings may take some time to become available after the interview is completed. <br />Wait a few minutes and refresh your browser by pressing `Ctrl + R` (Windows) or `Command + R` (Mac) before checking again.                                                               |
| The recording wasn't captured during the session                                | Technical issues during the interview session may have prevented the recording from being captured. <br />Reach out to the recruiter to confirm whether the session was recorded successfully.                                                                                     |
| The page hasn't loaded the latest data                                          | Try refreshing your browser by pressing `Ctrl + R` (Windows) or `Command + R` (Mac) to reload the page and fetch the latest data.                                                                                                                                                  |
| Your browser is blocking the recording from loading                             | Try opening the interview details in a different browser. **Chrome**, **Edge**, or **Firefox** are recommended for the best compatibility.                                                                                                                                         |
| A slow or unstable internet connection is preventing the recording from loading | Check your internet connection and switch to a more stable network if possible. <br />Once reconnected, try accessing the recording again.                                                                                                                                         |
| Your browser cache is causing a loading issue                                   | Clear your browser cache by pressing `Ctrl + Shift + Delete` (Windows) or `Command + Shift + Delete` (Mac), reload the page, and try accessing the recording again.                                                                                                                |
| The candidate had a No Show status                                              | If the candidate didn't attend the interview, there won't be a recording available. <br />Check the candidate's participation status in the interview timeline to confirm.                                                                                                         |
| The candidate or interviewer opted out of recording the session                 | For compliance reasons, candidates and interviewers have the option to decline recording during the interview session. <br />If either party opted out, no recording will be available. Check with the recruiter to confirm whether this was the case before following up further. |

<Tip>
  **Additional Tips**

  * If the recording is missing for multiple candidates from the same interview session, it's likely a session-level recording issue rather than a candidate-specific one. Flag this to the recruiter so they can investigate across all affected candidates at once.
  * If the recording still isn't available after a significant wait, reach out to the recruiter to check whether the interview platform captured the session correctly.
  * Even if a recording isn't available, you can still proceed with your evaluation using the candidate's assessment scores, resume fitment, screening details, and any notes you may have taken during the interview.
  * If the issue persists after trying all the steps above, reach out to your admin or recruiter for further assistance.
</Tip>