> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is the assessment score report or playback not loading?

Being unable to view a candidate's score report or assessment playback can hold up your evaluation and leave you without key information you need to make a decision. This is usually caused by the candidate not having completed the assessment yet, a browser issue, or a connectivity problem on Talview.

In this article, you will find the most common causes and fixes to get the score report or playback loading so you can proceed with your evaluation.

***

### 🔎 Troubleshooting Common Issues

| **What Might Be Wrong**                                                       | **How to Fix It**                                                                                                                                                                                                                                                                                |
| :---------------------------------------------------------------------------- | :----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| The candidate hasn't completed the assessment yet                             | Score reports and playbacks are only available once the candidate's assessment status shows **Completed**. <br />If the status shows **Invited** or **In Progress**, the report won't be available yet. <br />Check the candidate's status and wait for them to complete it before trying again. |
| The page hasn't loaded the latest data                                        | Try refreshing your browser by pressing `Ctrl + R` (Windows) or `Command + R` (Mac) to reload the page and fetch the latest data.                                                                                                                                                                |
| Your browser is blocking the content from loading                             | Try opening the candidate's assessment details in a different browser. **Chrome**, **Edge**, or **Firefox** are recommended for the best compatibility.                                                                                                                                          |
| A slow or unstable internet connection is preventing the content from loading | Check your internet connection and switch to a more stable network if possible. <br />Once reconnected, try accessing the score report or playback again.                                                                                                                                        |
| The playback is still being processed                                         | For **Ivy** *(Interview-Based)* and **async video** assessments, playback may take some time to process after the candidate completes the assessment. <br />Wait a few minutes and refresh the page before trying again.                                                                         |
| Your browser cache is causing a loading issue                                 | Clear your browser cache by pressing `Ctrl + Shift + Delete` (Windows) or `Command + Shift + Delete` (Mac), reload the page, and try accessing the content again.                                                                                                                                |
| The assessment isn't configured to generate a score report                    | Some assessment types may not produce a numerical or categorical score report. <br />Check with the recruiter to confirm what outputs are expected for that particular assessment.                                                                                                               |

<Tip>
  **Additional Tips**

  * If the playback loads but freezes or buffers frequently, try lowering the playback quality if that option is available, or switch to a faster network connection.
  * For **Ivy** and **async video** assessments, playback processing times can vary. If the playback still isn't available after a significant wait, reach out to the recruiter to check whether the session was recorded successfully.
  * If the score report is missing for multiple candidates in the same workflow, it may be an assessment configuration issue rather than a candidate-specific one. Flag this to the recruiter so they can investigate across all affected candidates at once.
  * If the issue persists after trying all the steps above, reach out to your admin or recruiter for further assistance.
</Tip>