> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is a candidate's resume not loading or accessible from the Evaluations list?

Being unable to access a candidate's resume from the Evaluations list can slow down your review process before you even open the candidate's detail view. This is usually caused by an upload issue, a browser problem, or the resume simply not having been added yet on Talview. In this article, you will find the most common causes and fixes to get the resume loading correctly so you can proceed with your evaluation.

***

### 🔎 Troubleshooting Common Issues

| **What Might Be Wrong**                                                    | **How to Fix It**                                                                                                                                                                                                                      |
| :------------------------------------------------------------------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| The resume hasn't been uploaded yet                                        | The resume may not have been uploaded by the recruiter or the candidate. <br />Reach out to the recruiter to confirm whether a resume is available for that candidate.                                                                 |
| The file failed to upload correctly                                        | The resume may have been uploaded but didn't go through successfully. <br />Ask the recruiter to re-upload the resume and try accessing it again.                                                                                      |
| Your browser is blocking the file from opening                             | Try opening the resume in a different browser. **Chrome**, **Edge**, or **Firefox** are recommended for the best compatibility.                                                                                                        |
| The page hasn't loaded the latest data                                     | Try refreshing your browser by pressing `Ctrl + R` (Windows) or `Command + R` (Mac) to reload the page and fetch the latest data.                                                                                                      |
| The file format isn't supported by your browser                            | Resumes are uploaded in **PDF** or **DOCX** format. <br />If your browser can't open the file, try downloading it first and opening it with a compatible application such as **Adobe Acrobat** for PDF or **Microsoft Word** for DOCX. |
| A slow or unstable internet connection is preventing the file from loading | Check your internet connection and switch to a more stable network if possible. <br />Once reconnected, try accessing the resume again.                                                                                                |
| The file size is too large to load quickly                                 | Resume files can be up to **5 MB** in size. If you're on a slow connection, give the file a few extra moments to load before trying again.                                                                                             |

<Tip>
  **Additional Tips**

  * If the resume loads partially or appears corrupted, ask the recruiter to re-upload the file in a fresh **PDF** or **DOCX** format to ensure it renders correctly.
  * Avoid opening multiple large files at the same time in your browser, this can slow down loading times across all open tabs.
  * If you're consistently unable to open resumes across multiple candidates, the issue may be browser-related. Try clearing your browser cache by pressing `Ctrl + Shift + Delete` (Windows) or `Command + Shift + Delete` (Mac) and reloading the page.
  * If the issue persists after trying all the steps above, reach out to your admin or recruiter for further assistance.\\
</Tip>