> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why didn't I receive a notification about assigned candidates?

Missing a notification about candidate assignments can cause delays in your evaluation workflow, leaving candidates waiting longer than necessary. This is usually caused by a missing phone number or email configuration, a notification setting issue, or a delivery problem on Talview. \
In this article, you will find the most common causes and fixes to ensure you receive assignment notifications reliably going forward.

***

### 🔎 Troubleshooting Common Issues

| **What Might Be Wrong**                                         | **How to Fix It**                                                                                                                                                                           |
| :-------------------------------------------------------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| The notification landed in your spam or junk folder             | Check your spam or junk folder for the assignment notification email. <br />If you find it there, mark it as **Not Spam** to ensure future notifications land in your inbox.                |
| The assignment was made to a different evaluator                | It's possible the recruiter assigned the candidates to a different evaluator by mistake. <br />Reach out to the recruiter to confirm whether the assignment was intended for you.           |
| Your email address on your account is incorrect                 | If your account has an incorrect email address, notifications won't reach you. <br />Contact your admin to verify and update your email address if needed.                                  |
| The recruiter hasn't completed the assignment yet               | The notification is only sent once the assignment is successfully completed by the recruiter. <br />Check with the recruiter to confirm whether the assignment has been made.               |
| Your organisation's email server is filtering out notifications | Corporate or institutional email servers sometimes filter out automated notification emails. <br />Check with your IT team to ensure notification emails from the platform are whitelisted. |
| There was a temporary notification delivery delay               | Notification emails can occasionally be delayed due to server load. <br />Wait a few minutes and check your inbox again before taking further action.                                       |
| Platform-level notifications aren't enabled for your account    | Your account may not have notifications enabled. <br />Contact your admin to confirm that notification settings are correctly configured for your evaluator account.                        |

<Tip>
  **Additional Tips**

  * Even if you didn't receive a notification, you can still check your **Evaluations** tab directly to see if any new candidates have been assigned to you, the list updates regardless of whether the notification was delivered.
  * If you're consistently missing notifications, ask your admin to review your account's notification settings and confirm your email address is correctly registered.
  * If your organisation uses a corporate email domain, work with your IT team to whitelist notification emails from the platform to prevent them from being filtered out in the future.
  * If the issue persists after trying all the steps above, reach out to your admin or recruiter for further assistance.
</Tip>