> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why didn’t I receive a notification when I was added to a drive?

Interviewers play a critical role in recruitment drives, and timely notifications ensure they're prepared and informed when added to a drive. When an interviewer doesn't receive the expected notification email after being added to a drive in Talview's Workflow Tools, it can lead to confusion, missed interviews, and coordination challenges.

This article helps interviewers troubleshoot notification delivery issues and ensure seamless communication during drive management.

## 🔎Troubleshooting Common Issues

| **What might be wrong**                          | **How to fix it**                                                                                                                                                                                    |
| :----------------------------------------------- | :--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Email address is incorrect or outdated**       | Verify the interviewer's email address in their profile settings. Ask the recruiter to confirm the correct email was used when adding the interviewer to the drive.                                  |
| **Notification went to spam or junk folder**     | Check the spam, junk, or promotions folder in the email inbox.                                                                                                                                       |
| **Email server issues or firewall restrictions** | Contact the IT department to ensure Talview's email notifications aren't being blocked by corporate firewalls or email security settings. <br />Request whitelisting of Talview notification emails. |
| **System delay or processing issue**             | Wait 15-30 minutes for the notification to arrive, as there may be a processing delay. <br />If the notification still doesn't arrive, contact the recruiter to resend the drive invitation.         |

<Tip>
  ### **Additional Tips**

  * Confirm with the recruiter that the interviewer was successfully added to the drive by checking the drive dashboard and interviewer list.
  * Contact Talview support if notification issues persist across multiple drives or interviewers, as this may indicate a platform-level configuration issue.
</Tip>