> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to report an incident

During a session, proctors may need to document any irregularities, rule violations, or technical issues. The updated **Report Incident** flow allows you to capture structured and detailed information for accurate review and record-keeping.

***

### Reporting an Incident

1. Navigate to the **Bookings** page and start the scheduled session.
2. In the **Candidate Management** view, locate the candidate involved.
3. Click the **menu (three-dot icon)** next to the candidate’s name.
4. Select **Report Incident**.

This will open the **Report Incident panel**.

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### Filling Out the Incident Report

The report consists of the following required fields:

**1. Nature of Incident**

* Select the **type of incident** from the dropdown.
* This helps categorize the issue for easier tracking and review.

**2. Incident Description**

* Provide a **detailed description** of the incident.
* Include:
  * **Time of occurrence** (in **hh:mm** format)
  * **Relevant test section or context** (if applicable)
* Example: *Reading Part A (10:05) – Candidate was seen using unauthorized notes.*

**3. Action Taken**

* Clearly mention the **steps you took** in response to the incident.
* Example actions may include:
  * Warning the candidate
  * Pausing the exam
  * Informing the venue manager
  * Confiscating unauthorized materials

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### Submitting the Report

1. After filling in all required fields, click **Submit incident**.
2. The incident will be **logged and linked to the candidate’s session**.

***

### After Reporting an Incident

* The incident becomes part of the candidate’s **session record**.
* It can be reviewed later by **administrators or monitoring teams**.
* It will also be visible in the **candidate’s profile under reported incidents**.

***

<Check>
  **Best Practices**

  * Report incidents **immediately after they occur**.
  * Ensure descriptions are **clear, factual, and time-stamped**.
  * Always include the **action taken** to provide full context.
  * Avoid vague statements, be as specific as possible.
</Check>