> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to decline a candidate booking

Sometimes due to operational issues, duplicate bookings, or candidate requests Center administrators can submit a decline booking request so the exam coordinator can review and reassign the booking and/or reschedule the booking

This article explains how to submit a decline booking request for a candidate from the **Candidates** tab.

***

## Step-by-Step Guide

Follow these steps to decline a candidate booking.

<img src="https://mintcdn.com/talview-f3acd66d/ZtCjCzTqTajaD5Xa/images/image-31.png?fit=max&auto=format&n=ZtCjCzTqTajaD5Xa&q=85&s=001dc746beae868ec503fa8dee9455c4" alt="Image" title="Image" style={{ width:"50%" }} width="368" height="332" data-path="images/image-31.png" />

**1. Open the Candidates tab**

Navigate to the **Candidates** tab within the center workflow.

This page displays the list of candidates scheduled to take exams at the center, along with details such as **exam slot, status, and assigned room**.

**2. Locate the candidate booking**

Scroll through the candidate list or use available **filters** to find the candidate whose booking needs to be declined.

Each row represents a candidate booking associated with a specific exam slot.

**3. Open the candidate action menu**

On the right side of the candidate row, click the **menu** to view the available actions.

**4. Select the Decline booking option**

From the action menu, click **Decline booking**.

This opens the **Decline booking request panel**.

**5. Select the reason for declining the booking**

From the **Reason** dropdown, choose the most appropriate reason for declining the booking.

Common reasons include:

* **Technical issue at center**
* **Center operational issue**
* **Other** (with optional remarks)

**6. Add remarks (optional)**

If additional explanation is required, enter details in the **Remarks** field to provide context for the request.

**7. Confirm the decline request**

Click Confirm **decline request** to send the request to the exam coordinator for review.

Once submitted, the booking remains active until the **exam coordinator reviews and approves the request**.

<Tip>
  **Additional Tips**

  * Declining a booking does **not cancel** the candidate’s slot but the slot will no longer be tagged to them
  * Provide **clear remarks** when selecting **Other** as the reason.
  * Decline requests cannot be submitted if the candidate’s exam status is **In Progress** or **Completed**.
  * If the request is approved, the candidate will be **removed from the slot and the slot capacity will increase**.
</Tip>