> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why jailbroken or rooted devices are not supported?

If your device is **jailbroken (iOS)** or **rooted (Android)**, you will not be able to start or continue a Talview interview or proctored assessment. These devices fail system checks because they bypass essential security controls required to maintain exam integrity and fairness.

In this article, we explain why jailbroken or rooted devices are blocked, how this impacts your session, and what you can do to proceed.

## ✅ Common causes and fixes

| **What Might Be Wrong**                               | **What You Can Do**                                                                      |
| :---------------------------------------------------- | :--------------------------------------------------------------------------------------- |
| Your device is jailbroken or rooted                   | Use a device with a **secure, unmodified operating system**                              |
| You’re unsure whether your device is modified         | Contact your **device manufacturer or service provider** to confirm                      |
| Device was altered using unofficial tools or software | **Restore the device to factory settings** (if possible) or use another supported device |

## 🛠 What to do before your assessment or interview?

* Switch to a **non-rooted Android** or **non-jailbroken iOS** device
* Avoid using devices that were previously modified, even if the changes seem minor
* Complete the **system check in advance** to confirm device compatibility
* If you cannot access a compliant device, **contact your test coordinator** for guidance

<Note>
  Once a device is detected as jailbroken or rooted, the restriction **cannot be bypassed** during the session. Using a compliant device is the only way to proceed.
</Note>