> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why enterprise or MDM restrictions block app installation?

Security settings on your work or school device can sometimes block the secure browser from installing or launching on Talview, which may delay the start of your exam.

This article will help you identify the most likely causes and walk you through the steps to resolve the issue before your session begins.

***

## ✅ Common Causes and Fixes

| **What Might Be Wrong**                                   | **How to Fix It**                                                                                                                                                     |
| :-------------------------------------------------------- | :-------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **MDM or enterprise policy** is blocking the installation | Your device is managed by your organization, which restricts app installations. <br />Try using a personal laptop instead, this is the quickest way to get unblocked. |
| **App store or software installs are locked**             | Your device may not allow installations from external sources. <br />Switch to a personal laptop if you have one available.                                           |
| **You don't have admin rights** on the device             | Without admin rights, you can't install new software. <br />Use a personal laptop to avoid this restriction.                                                          |
| **Antivirus or firewall** is blocking the installer       | Your security software may be flagging the installer. <br />On a personal laptop, you can temporarily disable antivirus or whitelist the installer file.              |
| **Custom security settings** are preventing the install   | Your organization may have applied device-level restrictions. <br />A personal laptop won't have these limitations.                                                   |

<Tip>
  **Additional Tips:**

  * Using a **personal laptop** is the fastest and most reliable way to get past device restrictions, try this first.
  * If you don't have access to a personal laptop, contact your **IT support team** and share the app name and installer link so they can assist you.
  * Make sure your IT team checks that the **firewall and antivirus** aren't blocking the installer.
  * Check your test guidelines to confirm whether using a personal device is permitted.
</Tip>