> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why does my session crash when the network drops?

If your assessment or interview session suddenly freezes, ends, or logs you out, a network drop may be interrupting your connection. Even brief connectivity losses can disrupt live sessions, cause loss of progress, or trigger automatic logouts in proctored environments.

In this article explains how even brief connectivity losses can disrupt live sessions, cause loss of progress, or trigger automatic logouts in proctored environments.

## ✅ Common Causes and Fixes

| **What Might Be Happening**                         | **What You Can Do**                                                                     |
| --------------------------------------------------- | --------------------------------------------------------------------------------------- |
| Weak or unstable Wi-Fi connection                   | Use a **wired (LAN) connection** for better stability, if possible                      |
| Mobile hotspot signal fluctuates                    | Switch to a **broadband network**                                                       |
| Router temporarily dropped signal                   | **Restart your modem/router**, wait 2 minutes, then reconnect                           |
| Internet used by multiple people or devices         | Ask others to **pause heavy internet usage** (streaming, downloads) during your session |
| Power-saving or auto-sleep settings disrupt network | Turn off **battery saver** or **auto-sleep** modes on your device and router            |

### ⚠️ Signs You're Experiencing Network Drops

[Run a Network Speed Test](https://speed.talview.com/) to ensure your connection is stable.

You may be facing intermittent disconnections if:

* Your session **freezes** and resumes or ends abruptly
* You’re **logged out without warning**
* The **“Connectivity” status in System Check keeps changing**
* You see **“Reconnecting…”** messages during a live interview

### 🛠️ How to Prevent Session Crashes?

To stay connected throughout your session, try the following:

* **Use a wired Ethernet connection** instead of Wi-Fi
* If on Wi-Fi, **sit close to the router** for the strongest signal
* **Disable background apps** and updates on your device
* **Turn off auto-sleep** on your computer and hotspot device
* **Keep your device plugged in and fully charged**
* **Avoid switching networks** mid-session (e.g., between Wi-Fi and mobile data)

### 🔁 If a Session Crashes...

If your session gets disconnected:

* Check your network connection and do a network speed test if needed.
* Try reconnecting immediately using the same link
* If prompted, **resume from where you left off**
* If unable to rejoin, take a screenshot of the error and your network speed test

Then, reach out to Talview Support for assistance.

## 📚 Related Articles

* [*Using Mobile Hotspot Without Interruption*](https://docs.talview.com/candidates/system-diagnostics/how-to-use-mobile-hotspot-without-interruption)
* [*Background Apps That Eat Bandwidth*](https://docs.talview.com/candidates/system-diagnostics/network-and-connectivity/why-do-background-applications-cause-bandwidth-and-latency-issues)
* [*Minimum Network Requirements for Talview*](https://docs.talview.com/candidates/system-diagnostics/what-are-the-recommended-bandwidth-and-latency)
* [*Troubleshooting Latency Warnings*](https://docs.talview.com/candidates/system-diagnostics/how-network-latency-affects-audio-and-video-quality)

***