> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why does TSB show blank screen?

If the **Talview Secure Browser (TSB)** opens but shows a **blank screen** or gets stuck while loading, it can stop you from starting your test or interview. This usually happens due to display settings, outdated system files, or blocked access.

## ✅ Common Causes and Fixes

| **What Might Be Wrong**                 | **What You Can Do**                                                                                                                                                                                      |
| :-------------------------------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Low system memory or slow boot          | Restart your device and try opening TSB again after 1–2 minutes.                                                                                                                                         |
| TSB is not installed properly           | Uninstall TSB, then [download the latest version](https://pages.talview.com/securebrowser/) and reinstall it.                                                                                            |
| Black screen caused by antivirus        | Open your antivirus and allow [**TSB/Talview Secure Browser**](https://talview.freshdesk.com/support/solutions/articles/11000129091-secure-browser-troubleshooting-guide) in the list of trusted apps. . |
| **System graphics driver** needs update | Update your Windows/macOS to the latest version and restart.                                                                                                                                             |
| Display scaling or resolution issues    | Right-click on desktop → **Display Settings** → Set **scale to 100%** and resolution to **Recommended**.                                                                                                 |
| Multiple screens or display drivers     | Disconnect external monitors and use only your main screen for the test.                                                                                                                                 |

<Tip>
  ### Additional Tips

  * Make sure your system meets the [TSB Requirements](https://pages.talview.com/securebrowser/)
  * Fully restart your computer before retrying
  * If the screen is still blank after loading, wait 1–2 minutes and don’t press any keys
</Tip>

## 🌐 Final Check: Try a Fresh Launch

Before retrying:

* Fully close TSB
* Disconnect all external displays or devices
* Right-click the **TSB icon → Run as Administrator** (on Windows)