> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why did TSB crash or close?

If the **Talview Secure Browser (TSB)** crashes or closes unexpectedly during your test or interview, it may interrupt the session or result in auto-submission. This can happen due to system limitations, background conflicts, or security software interference.

## ✅ Common Causes and Fixes

| **What Might Be Wrong**                          | **What You Can Do**                                                                                   |
| :----------------------------------------------- | :---------------------------------------------------------------------------------------------------- |
| System resources (RAM/CPU) are maxed out         | Close all other applications before launching TSB. Avoid running screen recorders, IDEs, or browsers. |
| Antivirus or firewall force-closes TSB           | Allow **TSB.exe** or **Talview Secure Browser** through your firewall/antivirus.                      |
| System auto-sleep or screen timeout is triggered | Set your power settings to "Never sleep" and disable screen savers during the session.                |
| OS or driver issues                              | Ensure Windows/macOS is up to date. Restart your device before the test to apply pending updates.     |
| Corrupted TSB installation                       | Reinstall TSB using the official download link from your test invitation.                             |
| External devices interfere                       | Disconnect any external displays or input devices (e.g., game controllers, docking stations).         |

<Tip>
  ### Additional Tips

  * [******Review the System Requirements for TSB******](https://pages.talview.com/tsb/): Ensure your device meets the necessary specifications for running the Talview Secure Browser.
  * See our guide on [**Allowing TSB in Antivirus & Firewall**](https://talview.freshdesk.com/support/solutions/articles/11000129091-secure-browser-troubleshooting-guide): Learn how to configure your security settings to prevent interference with TSB.
  * Reinstall using the [**Latest TSB Version**](https://www.talview.com/download-center): Download and install the most recent version of the Talview Secure Browser to ensure optimal performance.
</Tip>

## 🌐 Final Check: Prepare for Re-Launch

Before you relaunch TSB or resume the test:

* Restart your computer to clear temporary glitches
* Make sure your battery is charged or the device is plugged in
* Close all apps except TSB