> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Am I Seeing a “Virtual Desktop Detected” Error in the Secure Browser?

When accessing the Talview Secure Browser (TSB) for your exam, you may encounter a “Virtual Desktop Detected” error. This error appears when the system identifies that your device is connected to another system through Remote Desktop, Virtual Machine (VM), or screen-sharing software, or if you try to switch to a virtual desktop during the exam.

The purpose of this screen is to maintain exam integrity by preventing remote access tools or virtual environments that can compromise secure test conditions.

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## ✅ Common Issues and Fixes

| What might be wrong?                                      | What to do?                                                                                                                                                               |
| :-------------------------------------------------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Another device or remote desktop connection is active** | Disconnect any remote desktop sessions, virtual machines, or screen-sharing apps. Close all remote access tools before launching TSB.                                     |
| **Multiple devices connected with screen mirroring**      | Ensure no other device (e.g., secondary screen, remote monitor, or device mirroring) is connected. Disconnect additional displays, HDMI cables, or screen-sharing setups. |
| **Security or IT policies from organization systems**     | If using a work or institute-provided laptop, switch to a **personal system** without organizational security policies that enforce virtual desktops.                     |

## ✅ **Additional Troubleshooting Steps**

* Ensure you are using a compatible operating system (latest Windows or macOS version).
* Restart your system and launch TSB directly (without opening other apps first).
* If you continue facing the error, contact Support with:
  * A screenshot of the error screen
  * Details of connected devices or remote software previously installed.

<Check>
  Following these steps typically resolves the “Virtual Desktop Detected” error and allows you to proceed with your Talview exam smoothly.
</Check>

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