> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to resolve Installation issues with TSB?

Installing the correct version of Talview Secure Browser (TSB) is essential to access secure assessments without interruptions. TSB installation issues can cause delays, test access errors, or disqualify your session.

Thus, if you're facing issues during installation, don’t worry, this article will help you resolve them step by step.

## ✅ Common Issues and Fixes

| **What Might Be Wrong**                     | **What You Can Do**                                                          |
| :------------------------------------------ | :--------------------------------------------------------------------------- |
| Admin restrictions on the device            | Use a personal laptop or request admin access if using a work/school device. |
| Antivirus or firewall blocking installation | Temporarily disable **antivirus**/**firewall** and try again.                |
| Incompatible OS                             | Ensure that you use the latest version of OS.                                |
| Poor internet connection                    | Reconnect to stable internet and retry download.                             |
| Installation blocked by browser security    | Click on **keep** or **allow** when the browser shows a warning              |
| The downloaded file is not running          | Right-click and select **‘Run as Administrator’**.                           |

<Tip>
  ### Additional Tips

  * Clear your browser cache and **cookies**
  * Disable **browser extensions** temporarily
  * Use a **different browser** (Chrome or Edge recommended)
  * Restart your computer before retrying
</Tip>

<Note>
  ## Additional checklist before the exam

  Before you begin the exam, make sure that :

  * You are using a **personal system**
  * You have a **stable internet connection**
  * You’re using **Google Chrome** or **Microsoft Edge** to download TSB
</Note>