> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to access help on your phone

During your assessment, when accessing **Help** on your mobile device (secondary device), you may notice that no pop-up appears after tapping the **Help** option.

Help resources are accessible through your *primary device*, not the secondary (mobile) device used for proctoring.

***

### **Understanding Help Access Limitations**

During Attendee Onboarding:

* Your **primary device** (laptop/desktop) runs the assessment interface.
* Your **secondary device** (mobile phone) functions as a proctoring camera.

The Help module is designed to open on the **primary device interface only**.

For security and session stability reasons, Help pop-ups are not displayed on the mobile device.

***

### **Accessing Help During Your Assessment**

**✅ If Your Primary Device Is Available**

1. Switch to your **primary device (laptop/desktop)**.
2. Click on the **Help** option from the assessment interface.
3. The Help window or support options will open there.

All troubleshooting guidance and support links will be available through the primary screen.

***

**❗ If Your Primary Device Is Not Accessible**

If you are unable to access Help from your primary device:

You can still get assistance through the following options:

* Visit the official Talview documentation at: [**docs.talview.com**](http://docs.talview.com)\*\* .\*\* You can run diagnotiscs on your secondary device using this [**link**](https://docs.talview.com/candidates/system-diagnostics/run-diagnostics).
* Raise a support ticket via your assessment communication channel (if provided).

> **Note**: Search for relevant guidance under the **Candidates → System Diagnostics** section.

***

<Note>
  **Important Notes**

  * Help functionality is intentionally restricted to the primary device in V8 Proview.
  * The mobile device is strictly used for proctoring and monitoring.
  * No pop-up appearing on the phone when tapping Help is normal and not a technical error.
</Note>

> If you are experiencing technical issues during onboarding, always attempt to access **Help** from your primary device first.