> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to access help during a proctored session

During a proctored exam, technical issues or setup-related questions can arise at any stage, before the exam starts or during onboarding. To ensure your exam experience remains smooth and uninterrupted, the proctoring system provides a **built-in Help option** that is available throughout the session.

In this article, you can understand how this feature allows you to quickly reach support, access self-help articles, run diagnostics, or raise a ticket, without exiting your exam flow.

A **Need Help** option is always visible at the **bottom-left corner of the screen**, ensuring support is just one click away.

***

## Using the “Need Help” option

The **Need Help** option opens the **Chat with a Proctor** window, where you can view all proctor messages and send queries in real time. Messages from the proctor may include:

* **Session instructions and guidelines** – shared at the beginning of your session
* **Rule violation warnings** – sent if any prohibited behavior is detected during the session
* **Query responses** – answers to any questions you raise during the session.

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  <iframe src="https://demo.arcade.software/V8QPImkCgY6CmCRndMX6?embed&embed_mobile=tab&embed_desktop=inline&show_copy_link=true" title="Accessing help during a proctored session" frameBorder="0" loading="lazy" webkitAllowFullScreen mozAllowFullScreen allowFullScreen allow="clipboard-write" style={{ position:"absolute",top:0,left:0,width:"100%",height:"100%",colorScheme:"light" }} />
</div>

### Step 1: Open the Help panel

If you face **any issue or difficulty**, click on the **Need Help** button.

This opens a **chat panel** where you can explain the issue you’re facing.

### Step 2: Describe your issue clearly

* Be **direct and specific** about the problem
  (for example: *camera not turning on*, *mic blocked*, *network issue*)
* Clear details help the **proctor or Assistance bot respond faster**

The system may:

* Connect you to a **live proctor**, or
* Share **relevant help articles and diagnostics steps** instantly through the chatbot

### Step 3: Attach a screenshot

Near the typing area, you’ll see an **Attach** option.

📎 Use this to upload a **screenshot of the issue** you’re facing.

This helps support teams understand the problem faster and resolve it more efficiently.

***

## Using the Help Center

At the **top-right corner of the Help panel**, you’ll see three icons.

### <Icon icon="book-open" /> Help Center (Open book icon)

* Opens the **Help Center**
* Lists **common issues** you might face during onboarding or the exam
* Each article provides **immediate, step-by-step solutions**

If the proctor is taking time to respond, you can search or select an article here to resolve the issue on your own.

🔗 **Need more help?**

At the bottom of the Help Center, you’ll find a **Need more help** link.

Clicking this allows you to **raise a support ticket**, and the team will get back to you shortly.

To return to the chat, simply click the **Chat** icon in the same location.

***

## Running Diagnostics

### <Icon icon="laptop" /> Diagnostics button (next to Need Help)

If you suspect a technical issue, click the **Diagnostics** option.

This allows you to:

* Check **device compatibility**
* Verify your **operating system**
* Confirm **browser compatibility**
* Test **camera and microphone**
* Grant required **permissions** if access is blocked

Running diagnostics early can help prevent interruptions during the exam.

***

## <Icon icon="sidebar" /> Exiting the Help panel

The **third icon** in the top-right corner lets you **exit the Help panel** and return to the onboarding or exam screen once your issue is resolved.

<Check>
  ### Key things to remember

  * Help is available **throughout onboarding and the exam**
  * Be **clear and specific** when reporting issues
  * Use screenshots whenever possible
  * Try the **Help Center and Diagnostics** for faster resolution
</Check>