> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to resolve connection failure error?

If your system check shows a **“Connectivity: Failed”** status, your device is unable to reach Talview’s servers. In this article, we’ll guide you through common causes and solutions to resolve connectivity issues and ensure a smooth session.

## ✅ Common Causes and Fixes

| **What Might Be Wrong**              | **What You Can Do**                                                                                                    |
| :----------------------------------- | :--------------------------------------------------------------------------------------------------------------------- |
| Your internet is slow or unstable    | Restart your modem/router. If possible, switch to a wired (LAN) connection.                                            |
| Weak Wi-Fi signal                    | Move closer to your router or change to a stronger network.                                                            |
| VPN or proxy is interfering          | [Disable VPN/Proxy](https://www.notion.so/Network-Connectivity-1ea3461472f38084a502fd2dfc3ffe03?pvs=21) and try again. |
| Using a school or office network     | Contact your IT team to **whitelist Talview domains or use a personal hotspot.**                                       |
| Multiple background apps             | Close apps like video streaming, cloud backups, or downloads.                                                          |
| Your browser is outdated             | Update to the latest version of Google Chrome, Microsoft Edge, Safari or Firefox                                       |
| Security software is blocking access | Temporarily disable or allow Talview through your firewall/antivirus. Ask IT for help if needed.                       |

## 🌐 Final Check: Test Your Internet

Before reattempting your test/interview, make sure your connection is strong.

👉 [Run a Network Speed Test](http://google.com/)

## 📚 Related Articles

Still facing issues? Try these:

* Check this guide: [Troubleshoot VPN/Proxy Issues](https://docs.talview.com/candidates/system-diagnostics/why-does-vpn-usage-trigger-high-latency-warnings)
* Review our [Firewall and Network Setup Guide](https://docs.talview.com/candidates/system-diagnostics/talview-secure-browser-tsb-compatibility/why-is-antivirus-or-firewall-blocking-talview-secure-browser)
* Confirm your [Browser & Device Compatibility](https://docs.talview.com/candidates/interviews/diagnostics/system-requirements-for-a-smooth-interview-experience)