> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is audio not playing through the correct device?

If you’re unable to hear instructions, alerts, or audio playback during your Talview test, your **audio output may be routed to the wrong device**. This commonly happens when headphones, Bluetooth devices, or external monitors are connected. Misrouted audio can affect audio- or video-based questions and disrupt your test flow.

In this article, you’ll learn why this happens and how to fix it quickly.

## ✅ Common Causes and Fixes

| **What Might Be Wrong**                          | **What You Can Do**                                                  |
| :----------------------------------------------- | :------------------------------------------------------------------- |
| Audio is playing through a different device      | Check and **set the correct output device** in your system settings  |
| Bluetooth device is connected but inactive       | Turn Bluetooth off temporarily or reconnect the headphones properly  |
| **HDMI monitor** with no speakers is selected    | Switch output from the monitor to **internal speakers** or headset   |
| Output device was unplugged mid-test             | Replug your headset or speakers and reselect them in the output list |
| Browser or OS audio settings are *misconfigured* | Restart your browser and verify permissions for sound output         |

## 🛠 How to Check Output Settings

### On **Windows**:

1. Click the **🔊 Sound icon** in the taskbar
2. Click the arrow next to the **volume slider**
3. Select your **preferred output device** (e.g., Headphones, Speakers)

### On **Mac**:

1. Go to **System Settings → Sound**
2. Under **Output**, select your desired device (e.g., MacBook Speakers, USB Headphones)
3. Adjust the **volume slider** if

## 🌐 Final Check: Audio Working?

Once your device is selected:

* Play any sound or system audio to verify it's working
* Rejoin your **Talview test link** and check if the **test audio plays**
* Make sure your **volume is not muted**

<Tip>
  ### Additional Tips

  * Disconnect all extra audio devices (Bluetooth, HDMI) and use only **one output device**
  * Refresh the **Talview test page** after switching audio devices
  * Avoid using **screen-sharing apps or conferencing tools** during the test — they can interfere with audio routes
</Tip>