> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why did my Environment review fail?

Talview’s **environment review** ensures the integrity of your exam by verifying your surroundings before you begin. If your environment check fails during the pre-check or proctored setup, follow this guide to quickly identify and fix common issues.

***

### ✅ Common causes and fixes

| **What Might Be Wrong**                         | **How to Fix It**                                                                                                                                                                                 |
| :---------------------------------------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Cluttered desk or room**                      | Clear your surroundings of all papers, books, phones, or other unauthorized items before scanning.                                                                                                |
| **Other people visible or audible in the room** | Make sure you are alone in a quiet, enclosed space. Close doors and windows to minimize background noise or interruptions.                                                                        |
| **Incomplete 360° room scan**                   | Perform a slow and complete scan of the entire area, including the floor, ceiling, desk, and under the table. Avoid skipping corners.                                                             |
| **Poor lighting or unclear video feed**         | Use bright, even lighting so your camera can clearly capture every part of the room. Avoid strong backlight or dark shadows.                                                                      |
| **System failed to submit scan**                | Weak or unstable internet connection might be the cause. Check your internet connection.                                                                                                          |
| **System failed to record or upload the scan**  | Retry the scan. Ensure no pop-up blockers or extensions interfere with Talview’s upload process.                                                                                                  |
| **Repeated failure despite following steps**    | Contact [**Talview Support**](https://talview.freshdesk.com/support/solutions) or your exam administrator for assistance. Include screenshots or short clips of your setup for faster resolution. |

<Tip>
  **Additional Tips**

  * Move your camera slowly to capture every corner; incomplete scans are the most common reason for failure.
  * Keep your webcam and microphone active throughout the pre-check process.
  * Do not switch tabs or minimize the browser while scanning.
</Tip>