> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is my camera showing a black screen?

If your camera is detected by Talview but the video feed shows only a black screen, the camera hardware is being recognized, but the video stream itself isn't coming through. This usually points to a driver, application conflict, or system-level display issue rather than a permissions problem. This article walks you through resolving it.

***

### 🔎 Troubleshooting Common Issues

| What might be wrong                                         | How to fix it                                                                                                                                                       |
| :---------------------------------------------------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Another application has claimed the camera stream           | Close all other apps that may be using the camera, such as Zoom, Teams, Skype, or screen recording tools, then refresh the page.                                    |
| Outdated or corrupted camera driver                         | On Windows, open Device Manager, locate your camera under **Cameras**, and update or reinstall the driver. On Mac, ensure your OS is updated to the latest version. |
| Hardware acceleration conflict in the browser               | In your browser settings, turn off hardware acceleration, restart the browser, and retry the check.                                                                 |
| Privacy shutter or physical cover on the camera             | Check for a sliding privacy shutter or a cover over the lens and remove it.                                                                                         |
| Browser tab lost the camera stream after being backgrounded | Refresh the page and avoid switching tabs or minimizing the browser during the check.                                                                               |

<Tip>
  **Additional tips**

  * Restart your browser completely after making changes
  * Try a different supported browser to rule out a browser-specific issue
  * Restart your computer if the black screen continues after trying the steps above
</Tip>