> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to enable device permissions for camera and microphone?

If your camera or microphone is not accessible, even after enabling browser permissions are set, the issue may be related to **device-level privacy or hardware settings**. Without these permissions, your test or interview cannot proceed.

This article explains how to enable camera and microphone permissions on **desktop/laptop devices** as well as on a **mobile phone used as a secondary camera**

## ✅ Common Causes and Fixes

| What Might Be Wrong                                                       | What You Can Do                                                                                                                                                                                                                    |
| :------------------------------------------------------------------------ | :--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| OS-level privacy settings are blocking access (Desktop/Laptop)            | **Windows:** Go to `Settings → Privacy → Camera / Microphone `and allow access for apps and your browser. <br />**Mac:** Go to `System Settings → Privacy & Security → Camera / Microphone `and allow access for Chrome or Safari. |
| OS-level privacy settings are blocking access (Mobile / Secondary Device) | **Android:** Go to `Settings → Privacy → Permission Manager → Camera / Microphone` and allow access for Chrome or the browser being used. **iOS:** Go to `Settings → Safari → Camera / Microphone and set access to Allow.`        |
| Hardware access is disabled globally                                      | Ensure **Camera** and **Microphone** access toggles are turned **ON** at the device level (desktop or mobile).                                                                                                                     |
| Using an external device that isn’t selected                              | In browser settings, select the correct external camera or microphone from the device dropdown.                                                                                                                                    |
| Another app is using the camera or mic                                    | Close apps such as Zoom, Skype, Teams, OBS, or virtual camera tools on both desktop and mobile devices.                                                                                                                            |
| Device driver issue (Windows only)                                        | Update camera and microphone drivers using **Device Manager**.                                                                                                                                                                     |
| Work laptop or managed mobile device restrictions                         | Company-managed devices may restrict camera or mic access. Contact your IT administrator to enable permissions for your browser or test application.                                                                               |

## 📱 Mobile Device (Secondary Device) Permission Steps

If you are using a **mobile phone as a secondary camera**, ensure the following permissions are enabled:

### **On Android (Chrome Browser)**

1. Open **Settings** on your phone
2. Go to **Privacy → Permission Manager**
3. Select **Camera** and set browser access to **Allow while using the app**
4. Select **Microphone** and allow access for the same browser
5. Open Chrome and refresh the exam page

### **On iPhone (Safari Browser)**

1. Open **Settings**
2. Scroll to **Safari**
3. Enable **Camera** and **Microphone** access
4. Set permissions to **Allow** or **Ask**
5. Return to the exam page and refresh

> ⚠️ If camera or microphone permissions are denied on your mobile device, the secondary camera connection will fail, and you may be unable to continue.

***

## ✅ Final Check: Confirm Device-Level Permissions

Before retrying your test:

* Confirm system-level permissions are enabled for your browser on **both primary and secondary devices**
* Ensure no other application is using the camera or microphone
* Run a device test

You should be able to:

* See your **video feed**
* Observe **audio input bars moving** when you speak

If the issue persists after completing these steps, restart the device and repeat the permission checks before rejoining the test.

***