> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why did I reject the Ivy audio call thinking it was spam?

Declining a call from Ivy, Talview's AI Interviewer, because it looked like spam is a common and understandable mix-up, particularly since the call comes from an unknown US or UK number rather than a local one. This does not mean you have been removed from the hiring process or that your application has been affected in any way.

In this article, you will learn how to confirm that the call was genuine, what to expect from the next attempt, and how to avoid missing it again.

***

#### 🔎 Troubleshooting Common Issues

| What Might Be Wrong                                                                                     | How to Fix It                                                                                                  |
| :------------------------------------------------------------------------------------------------------ | :------------------------------------------------------------------------------------------------------------- |
| The call came from an unknown US or UK number, which can appear to be spam if you were not expecting it | Confirm the call was genuine by checking that you have an active application with a hiring team.               |
| You declined or did not answer the call                                                                 | Ivy will automatically try again, up to 3 more times. <br />Answer the next attempt when it comes through.     |
| Your phone or network settings may block unknown or international numbers                               | Allow calls from unknown and international numbers in your phone settings so you do not miss the next attempt. |

<Tip>
  **Additional Tips**

  * If you miss all the retry attempts, contact your recruiter to have the call arranged again.
  * If you remain unsure whether a call is genuine even after checking your application status, refer *How to confirm an Ivy audio call is genuine and not a fraud call* for further verification steps
</Tip>