> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Voucher Applied but Discount not Reflected in Talview Payment

If you applied a **voucher or coupon code** during your exam payment but the **discount isn’t showing** in your total fee, it may be due to code validity, currency mismatch, or workflow errors in *Pay and Book* or *Book and Pay* processes.

This guide helps you identify the cause and fix the issue before completing payment.

## Common Troubleshooting Steps

| **What might be wrong?**            | **What to Do**                                                                                                            |
| :---------------------------------- | :------------------------------------------------------------------------------------------------------------------------ |
| **Invalid or Mistyped Code**        | Double-check that the coupon code matches exactly. Codes are case-sensitive.                                              |
| **Expired or Usage-Limited Coupon** | Verify that the coupon is still valid and has not reached its usage limit (either per user or overall).                   |
| **Entered in Wrong Field**          | Make sure the code is applied in the **discount/voucher field** before moving to payment.                                 |
| **System Synchronization Delay**    | Refresh or revisit the payment page after applying the code; the discount may appear after a short delay.                 |
| **Partial or Interrupted Payment**  | If your earlier payment attempt was interrupted, retry with a fresh session before reapplying the coupon.                 |
| **Exam or Schedule Restriction**    | Check if the coupon applies only to specific exams, sessions, or time frames. Refer to the coupon’s terms and conditions. |

## Additional Tips

* Enter the code exactly as provided, with no spaces or extra characters.
* Confirm eligibility and coupon validity period before use.
* If the discount does not appear, do not proceed with payment — contact your exam coordinator.
* Keep a screenshot or record of the coupon code and the page where you applied it.
* Always refresh your payment page before reapplying the voucher.

<Tip>
  **Tip:** Discounts apply only after the coupon passes system validation. If it doesn’t show in your total amount, stop and recheck before paying.
</Tip>