> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Download Talview Invoice or Receipt – Troubleshooting Guide

Once your payment is completed, the invoice will be available on your payment confirmation screen and will also be sent via email to your registered email address.

If you are unable to download your invoice or receipt after completing a payment for a Talview exam or service, this guide will help you understand the common causes, perform diagnostic checks, and take safe recovery actions.

## Common Troubleshooting Steps

| What might be wrong?                      | **What to Do?**                                                                                                                                                                       |
| :---------------------------------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Verify Email Delivery**                 | Ensure that your registered email is correct and functional.<br />Check if payment is confirmed. If payment is processing, invoice will be generated after its confirmed.             |
| **Invoice Email Not Received**            | Check your registered email inbox, including spam/junk folders. Talview automatically sends invoices after successful payments.                                                       |
| **Browser Cache or Compatibility Issues** | Clear your browser cache and cookies. Try using an updated supported browser like Chrome, Firefox, or Edge.                                                                           |
| **Browser Extensions Blocking Downloads** | Disable browser extensions such as ad blockers that might prevent file downloads.                                                                                                     |
| **Issues with Download Link**             | Contact Talview support with your booking ID and payment details. Request that your invoice/receipt be sent directly via email. Keep your transaction ID handy for faster assistance. |

## Additional Tips

1. **Contact Support:** If you still cannot access your invoice, submit a support request with all relevant payment and booking details. [Talview support](https://talview.freshdesk.com/support/solutions) can provide the document manually.
2. **Keep Records:** Always save your transaction ID, payment confirmation, and any email correspondence for reference.

<Tip>
  Tip : Talview’s system is designed to automate invoice generation and email delivery. Manual intervention is rarely needed but is available if technical issues prevent automated access.
</Tip>